Scott Russo
Scott Russo at Niello Volkswagen
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Scott Russo

Service Manager

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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5.0
10 Reviews
5.0

10 Reviews

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10 Reviews of Scott Russo

May 10, 2024

Dealership Rating
Employee Rating

Very kind professional and got an amazing deal great customer service. Salesmen was very knowledgeable regarding vehicle. More

by JAVIERGONZALEZ197477
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 10, 2024

Niello Volkswagen responded

Javier, Thanks for your feedback on your recent visit to Niello Volkswagen. It's great to hear that we were able to assist you and that you had such a positive service experience. Scott Russo General Manager srusso@niello.com

January 27, 2024

Dealership Rating
Employee Rating

As always Niello is taken care of my vehicle needs. Will always recommend them for an VW driver More

by PETERM23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2024

Niello Volkswagen responded

Thank you, Peter, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 13, 2024

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Niello is always the best! They never fail to take care of our cars and us! More

by Wrenns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb, Brent Cooper , Todd Olmstead

Jan 14, 2024

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

October 27, 2023

Dealership Rating
Employee Rating

Radiant. Outstanding. Noble. These are just a few words to describe my service advisor R.O.N. Stevenson. More

by SellsWalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 06, 2023

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Employee Rating

Brandon took care of me right away as I walked in, and he set me up in the lounge with up to date news about my car. Brad Hollingsworth always takes care of my car when serviced. I know that my car is well More

by siamesecat76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb , Brad Hollingsworth

Oct 11, 2023

Niello Volkswagen responded

Thanks for the 5-star review and your continued business! We're so glad to hear that Brandon and Brad took such great care of you and your vehicle. Happy driving!

October 03, 2023

Dealership Rating
Employee Rating

The dealership worked with me in a way that I will continue to use them again and again. More

by FREEFLOWAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth

September 27, 2023

Dealership Rating
Employee Rating

Scott and Travis were both very friendly on the phone. They were able to squeeze me in-between appointments for a new battery. Both were extremely courteous over the phone, and Travis was very helpful in More

by janavaladez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Cole

Oct 04, 2023

Niello Volkswagen responded

This is what we love to hear, Jana! We're so glad that Scott and Travis were able to quickly jump in to get you a new car battery. We'll be sure to pass along your kind words. If any other concerns come up, please don't hesitate to reach out.

September 27, 2023

Dealership Rating
Employee Rating

Our third VW just rolled past 100,000 miles. Thanks to Brad Hollingsworth our service technician and Roger Bybee our service advisor. And all the other staff in the Services Dept, who answer More

by R.Yoha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Niello Volkswagen responded

This is what we love to hear! We're so glad that our team has always provided you with a helpful and professional experience. Thank you for taking the time to shout out Brad and Roger's great work as well. We are so lucky to have them on our team and will make sure they see your review. See you next time!

September 13, 2023

Dealership Rating
Employee Rating

This team is loaded with Superstars and always go above and beyond to make sure everything is perfect More

by LSHERMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 27, 2023

Dealership Rating
Employee Rating

Appreciative. I find this dealership to be very personable, professional and knowledgeable. I am grateful. More

by RENATA.PETERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daijah Marsh-Macias, Matthew Wirth , Michael Havard

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