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Niello Volkswagen - Service Center

Sacramento, CA

4.8
923 Reviews

923 Reviews of Niello Volkswagen - Service Center

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August 31, 2023

Awesome experience every time! Always so nice and courteous and very accommodating to fit my needs More

by MARISSA_AUTREY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

Great place to buy and have service maintenance done on VW Tiguan. The staff provide wonderful service. More

by LAWVAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Vail
August 30, 2023

Brandon was listened to my concerns beyond the oil change I was in for and technician was able to identify there was something wrong. Brandon kept me updated and I was out of the dealership within 2 hours wi More

by ANGELNSAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Niello Volkswagen responded

Thank you for the great rating! We are so happy to hear that Brandon addressed your concerns and kept you updated throughout the process. Happy driving!

August 30, 2023

great service as always, Roger B. takes care of me every time I bring my Passat in. I also like the video inspection of the car that was done once the car was on the rack. More

by gomwak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
August 30, 2023

Ron Stevenson took care of what I needed done on the car. The car drove very well afterward. More

by george_yorba
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Brand is very prompt and nice. He is very helpful and respectful witht the customers. More

by a.rajanikanth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Niello VW and Matthew were expedient, professional, and courteous. I waited in their customer waiting area and was on my way quickly. More

by Bullfluid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Conveniently located. Even with on appointment, I had my car back in 3 hrs. Thanks! More

by jjosteiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2023

Roger was super great! He told me exactly what to expect and made sure I understood it all! The service manager was also super gracious about the wait and handed out coupon More

by DELANEY.JEN.BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
Aug 30, 2023 -

Niello Volkswagen responded

Thank you for taking the time to acknowledge Roger's great work, Delaney! We're so thrilled to hear that he and the rest of our team provided you with next-level service. See you next time!

August 24, 2023

In and out in 2. 5 was great! No cost for work and recalls. Also taped with friendly staff who helped me find a place for a personal call. More

by D_KLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daijah Marsh-Macias
Aug 30, 2023 -

Niello Volkswagen responded

This is such a thoughtful review! We're so happy to hear you had such a fantastic experience with us and that our friendly staff were able to assist you. We look forward to serving you again in the future!

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