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Niello Volvo Cars Sacramento

Sacramento, CA

4.8
887 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 887 reviews

February 13, 2024

Poor communication. Felt let down as if my business wasn’t wanted. My concerns were never fully addressed. Glad my heater was fixed a month and a half later after six ca More

by tiffanisouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Fuentes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Niello Volvo Cars Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Rick can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 13, 2024

We the pleasure of working with Cordaro Swansan this past weekend, and he exceeded all expectations. From the moment we stepped onto the lot, he greeted us with a warm smile and genuine enthusiasm to assist. More

by Amy P.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cordaro Swansan, Vadim Gol
Feb 13, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your kind words for Cordaro and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. TJ Upton General Manager tupton@niello.com (916) 245-2231

February 12, 2024

Such a great experience with Ndill. Matt is amazing and always takes great care of me and my needs. Thank you for making the experience exceptional! More

by GINNYJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott
Feb 12, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Matt here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 12, 2024

Loved my experience at Niello! Everyone was super nice and knowledgeable. Highly recommend to anyone looking for a new or used Volvo. More

by BOLANOS.VALERIE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jesus Tinoco, Ryan Ross
Feb 13, 2024 -

Niello Volvo Cars Sacramento responded

Valerie, Here at Niello Volvo Cars Sacramento, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! TJ Upton General Manager tupton@niello.com (916) 245-2231

February 10, 2024

Quick and efficient process to schedule and get service for my car. Superior customer service! More

by JISBILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 10, 2024

Niello Volvo is such a great dealership. When I bought my Volvo in 2020 it was so easy. No hard sell, fair price and I love the car. The service department is equally good. Super easy to get More

by marygmoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott
Feb 10, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 10, 2024

Matt Jeffery has consistently given me excellent customer service for our 3 Volvos over the past several years. He helped immensely with an insurance claim last year. I can always count on him for top notch More

by CNALPERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 09, 2024

Very good and knowledgeable salesperson and the sales manager. They were very interest to work with us and make the sale. Great after sale support. More

by BORIS_OKUN
Recommend Dealer
Yes
Employees Worked With
Jessica LeClerc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke McDonald-GSM, , Ryan Ross
Feb 10, 2024 -

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out, Boris. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 09, 2024

Mathew did a good job, kept me informed throughout the process. thank you Matt. regards More

by dwbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your review and kind words for Matthew! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 07, 2024

Amy was great! Super helpful and good at following up. Always happy to work with her. More

by REUBENEDELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Feb 08, 2024 -

Niello Volvo Cars Sacramento responded

Reuben, It's great to hear that Amy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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