Niello Volvo of Sacramento - Service Center

Always great staff, excellent communication throughout the process. Very in depth with pictures and explanations of what is going on. the process. Very in depth with pictures and explanations of what is going on. More

Service adviser was knowledgeable and the communication during the service was excellent. Car was returned washed and vacuumed. during the service was excellent. Car was returned washed and vacuumed. More

Efficient, thorough and communicative, easy to schedule & positive experience while waiting. Rick makes interactions feel personal, recalling previous interactions. positive experience while waiting. Rick makes interactions feel personal, recalling previous interactions. More

Great job and great work by the amazing team at this dealership. They were able to help with our car repairs and we were very pleased with their work. dealership. They were able to help with our car repairs and we were very pleased with their work. More

Matt is always prompt and thorough, delivers the car as promised. Always reaches out to me if they find any additional work that needs to be done and always has a great attitude. promised. Always reaches out to me if they find any additional work that needs to be done and always has a great attitude. More

Niello Volvo in Sacramento has great service and well experienced team. The team made purchasing my Volvo S60 a great experience. experienced team. The team made purchasing my Volvo S60 a great experience. More

Great place to purchase your next or first Volvo. Great staff and service is very good convenience Great staff and service is very good convenience More

Fantastic service. Rick is the best, always happy to help. Rides are much appreciated. My car works better than ever after every visit. Rick is the best, always happy to help. Rides are much appreciated. My car works better than ever after every visit. More

My compliments to our Service Advisor, Rick Fuentes, who provided us with the best satisfying services during our last visit. I always trust Rick with his advices and left the service department with peace provided us with the best satisfying services during our last visit. I always trust Rick with his advices and left the service department with peace of mind and a very happy customer. More

Matthew is always great; he is my advisory. I spoke with Amy and described my issue. She scheduled the appointment; however, the issue was about my tire, which were recently replaced at the de I spoke with Amy and described my issue. She scheduled the appointment; however, the issue was about my tire, which were recently replaced at the dealership. I asked her if the tire was in stock and she wanted me to speak with the parts department. I told her the tires were replaced by Volvo and would be under warranty. I shared with Amy that I felt this should be her role and she wasn't happy. She told me there was no record of the type of tires that were installed. At that point, I asked to speak with Matthew and he took care of it immediately! Matthew understands customer service and I'm super grateful. He had to have the tire ordered and rescheduled my appointment so the tire arrived in time (which is what I was trying to prevent from happening}. Prior to speaking with Amy, I had left a message for service, which was never returned. More