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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
671 Reviews
Call Service Center (916) 245-2231

671 Reviews of Niello Volvo of Sacramento - Service Center

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August 09, 2023

Excellent valet service. The repair was fast with a final report. Communication was the best. I highly recommend them. More

by ROSEMARY.RALSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott, Victoria Protsyuk
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Aug 16, 2023 -

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your recent service experience at Niello Volvo Cars Sacramento, Rosemary. We are happy to hear you were satisfied with both our repair and valet services! Our team will be here for you whenever you need us next!

August 09, 2023

Amy and Matt are always great to see at the service dept, friendly and welcoming. Amy is my to go to person and has always been upfront and helpful. Couldn’t ask for anyone better to help me. More

by DSANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle , Amy Ott
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Aug 16, 2023 -

Niello Volvo Cars Sacramento responded

Thank you so much for the 5-stars and kind words! We're thrilled to hear that Amy and Matt were able to make the process of servicing your Volvo a more enjoyable experience. We are grateful to have earned your future business and are here for you and your vehicles anytime. Please don't hesitate to reach out whenever you need us!

August 08, 2023

Matt Charles worked tirelessly to look for parts for my 2001 Volvo S80 to make it roadworthy. Outstanding service! More

by AEU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Charles
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Aug 09, 2023 -

Niello Volvo Cars Sacramento responded

Isn't Matt amazing? We are truly lucky to have him on our team here in Sacramento and are glad to hear that he took such great care of you and your 2001 Volvo S80! We do see that you gave us a 1-star rating despite your kind words. Was this a mistake? If there is anything our team can do to improve your experience, please let us know! If not, we would love to see you update your star rating to one that better reflects your experience. Thank you!

August 05, 2023

Matt is great and takes care of me every time I bring my car in. He is a great communicator and I appreciate his knowledge and calm demeanor with every visit. More

by JAMESWGRASTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Niello Volvo Cars Sacramento responded

James, Thank You. We appreciate you taking the time to leave us a review and acknowledge our team member's great service. We are very lucky to have Matt on our team!

August 05, 2023

We've always had great service from Amy, who helps us to feel that personal touch. She listens and takes down our concerns accurately for the repair team. More

by DEB MARCUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
Aug 09, 2023 -

Niello Volvo Cars Sacramento responded

Deb, it's always great to hear that you consistently receive great service from us! We are lucky to have someone as wonderful as Amy on the team. We hope to see you next time!

August 04, 2023

Matt is very reassuring and honest. We have an older 2006 xc90. I appreciate him going out of his way to make sure we know options and that were not spending money unnecessarily. More

by JASONPENGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Niello Volvo Cars Sacramento responded

Jason, Thank you for taking the time to leave us such a wonderful review. We're happy to hear that Matt continuously keeps your best interests in mind. We'll make sure he sees this review. Happy driving!

August 01, 2023

Very good service. They all seemed very helpful. I love my Volvo. The only car I will drive. More

by julie.henne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott
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Aug 09, 2023 -

Niello Volvo Cars Sacramento responded

Julie, we appreciate the great review! We're thrilled to have you in the Niello Volvo family and are here for you whenever you need us next!

July 31, 2023

Great service and coordination by Rick F. S60 feels great weeks later. Excellent experience overall. More

by ESPOSITO.JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Niello Volvo Cars Sacramento responded

We appreciate you leaving us a kind review, John! Happy to hear your Volvo S60 is running smoothly. We will make sure to let Rick know! Happy driving!

July 29, 2023

Matt has always been the best service expert! We trust him and he gets the job done. More

by bgoshey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Isn't Matt wonderful! We are so happy to hear that he consistently delivers great customer service. We will make sure we pass this along to him.

July 28, 2023

Rick Fuentes was outstanding in dealing with my issues and concerns. He made the who experience pleasant. More

by protell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Our team is very grateful to have someone like Rick! We will make sure to pass along your kind words. We are glad your service visit was pleasant. We hope to see you soon!

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