Mark Carpenter
Mark Carpenter at Niello Volvo Cars Sacramento

Mark Carpenter

Parts Manager

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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5.0
11 Reviews
5.0

11 Reviews

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11 Reviews of Mark Carpenter

March 25, 2026

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Employee Rating

Great team of professionals, Sales, Service and Parts. Very knowledgeable, very professional with a welcoming attitude and lots of smiles. Obviously these folks enjoy their jobs and their employer. Alw More

by WYATTGPHOTOGRAPHY
Service Price Transparency
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Recommend Dealer
Yes
Mar 25, 2026

Niello Volvo Cars Sacramento responded

It’s wonderful to hear our sales, service, and parts experts have delivered a welcoming, knowledgeable experience for the past ten years. Thank you for choosing us for service on your Volvo V60 Cross Country; Tj and the team appreciate your kind words. We look forward to many more visits ahead. Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 07, 2025

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Employee Rating

At every experience, EVERY, Matt and team Niello has managed to ALWAYS exceed my expectations. From their professionalism, to their smiles, AND TO the interdepartmental teamwork i have no regrets for ch More

by WYATTGPHOTOGRAPHY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 08, 2025

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 13, 2025

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Rick Fuentes is the best. My go-to guy. Top of the line. 12/10 every time! More

by AMYOTT
Service Price Transparency
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Recommend Dealer
Yes
Apr 13, 2025

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 28, 2024

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Clean facility, nice people. Code machine is difficult to use. Service done on time as promised More

by nkao
Service Price Transparency
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Recommend Dealer
Yes
Dec 31, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 16, 2024

Dealership Rating
Employee Rating

We have purchased three Volvos over the past 15 years, all from Jorgen Eiremo, and their service has been overseen by Matt Jeffrey, for a total of just over 500,000 miles of driving. That should say it a More

by kevinandmonicajones
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jorgen Eiremo, Matthew Jeffery

Sep 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 15, 2024

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Employee Rating

Great friendly people but they lack loaner car service. But that is on managers who runs the place . Unfortunately Niello is only Volvo center in Sacramento. More

by nkao
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 16, 2024

Niello Volvo Cars Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 14, 2024

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Employee Rating

"the best service experience i have ever received with my Volvo. Friendly, professional, prompt and extremely knowledgeable. Class-act team of passionate pros. Bravo, team Niello. " More

by WYATTGPHOTOGRAPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 21, 2023

Dealership Rating
Employee Rating

Always a pleasure working with Matthew. His customer service is outstanding. Niello Volvo has my best interest in mind always . Excellent service !! More

by cvyhmeister
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Matthew Jeffery , Sean Smith

Oct 26, 2023

Niello Volvo Cars Sacramento responded

Wow! Thanks for the glowing review! We appreciate your continued business and we can't wait to serve you again in the future. Happy driving!

October 06, 2023

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Employee Rating

Very fun and friendly environment. Will highly recommend to family and friends. Will return soon. More

by JZUNIGA1992
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 11, 2023

Niello Volvo Cars Sacramento responded

We appreciate your recommendation! Thanks for choosing Niello Volvo Cars Sacramento and know we'll be here for you whenever you need us next.

September 20, 2023

Dealership Rating
Employee Rating

Great staff! Professional, competent, and understanding. It has a real family feel as soon as you step inside or call. More

by keeferb70
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Rick Fuentes, Matthew Jeffery, Ken Elvis, KC Ramos, Nathan Sheldon , Amy Ott, Victoria Protsyuk, Rick Fuentes, can not say enough good things about him.

Sep 27, 2023

Niello Volvo Cars Sacramento responded

This warms our hearts, thank you for the kind words. We appreciate your business, you and your vehicle will always have a second home here at Niello Volvo Cars Sacramento! We hope to see you again next time.

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