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Nissan of Cool Springs

Franklin, TN

4.8
2,109 Reviews

212 Comtide Court

Franklin, TN

37067

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2,109 Reviews of Nissan of Cool Springs

August 24, 2012

After having some unpleasant experiences in the past with car dealerships, I was pleasantly surprised to meet Greg Smith. He was quick to offer his services and very friendly right away. He truly made the ca More

by sweetsunflower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 20, 2012

My experience at Nissan of Cool Springs was great Mr. Brown was very helpful with the purchase of my Armada. I enjoyed talking to him just in general. He made the whole process so easy to deal with. I ap More

by Chight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brown
August 20, 2012

Everyone was very friendly and helpful. they worked with me to get a car that i wanted on the lot that day. billy especially was efficient at quickly explaining the finance options. ralph was level and calm More

by ashley.dance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 18, 2012

Never have a met a Gentleman more accomodateing and sincere than Mr White. He strived and succeeded to make the very very traumatic chore of purchasing a new vehicle quite rewarding and pleasurable. More

by pbc11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
August 17, 2012

Great car buying experience! Kyle has a wonderful personality! We absolutely love our new Maxima!! We have never bought a Nissan before, but will again after this one! More

by laurastuto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Weihe
August 16, 2012

It has taken me a while to post this rating due to my own procrastination. However, I think I can give more feedback since I have now worked with both the sales and service department (yes, it has been so lo More

by Ymartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Stamatis
August 13, 2012

Wonderful experience at Nisson of Cool Springs. After having several bad experiences from other dealerships when I was looking at cars with my son, we went to Nissan of Cool Springs. This dealership was More

by arms420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Adams
August 12, 2012

I could not have had a better experience. We called ahead and they were waiting on us when we arrived. I had been looking for several months before and knew exactly what I wanted. Greg pulled it around and More

by lindsaynlangston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 09, 2012

We lived our experience everyone was so pleasant and worked with what we needed very efficiently since we had our four year old with us More

by Kellyk0806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
August 06, 2012

Communication relating to the recall on the Juke was not timly which delayed my delivery. i understand there are recalls outside of the control of the dealership but aknowledging the recall quickly did not More

by 2012juke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Aug 06, 2012 -

Nissan of Cool Springs responded

We sincerely apologize for the miscommunication concerning your Juke and it's delivery. We were getting it from another dealership and it was still being shipped. We dropped the ball by not realizing that this vehicle was included in the recall bulletin. We got the stop-sale on our in-stock units, but because this one was not in our stock, we missed it. We sincerely apologize and hope there is something we can go to make your experience a little better. Feel free to contact our Owner Loyalty Manager, Mary Greer, at any time with any concerns you may have.

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