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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,109 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,109 reviews

October 07, 2022

Jeremy was extremely helpful. He explained in details the problem that was going on with my car. I was pleased with his service and the service of the company. More

by DEJOUR381
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
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Oct 07, 2022 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeremy and the team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Helpful
October 07, 2022

Debbie C is awesome…knowledgeable on cars and great with customers -she’s the best! More

by Kevin Green
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2022 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day and we'll pass along your comments to Debbie. Paula Quick Owner Loyalty Manager

Helpful
October 07, 2022

Service advisor was excellent! Recall inspection went on time and it took less than told More

by bobzicke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

Helpful
October 07, 2022

Mike showed various different options to me and made the decision quick & easy. I’m very happy with my new Jaguar More

by VP479
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2022 -

Nissan of Richmond responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

Helpful
October 06, 2022

The dealership does not honor the past incentives of other dealerships. The customer service at Richmond Nissan is very poor. More

by JIMBETTIS
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy Kellogg
Report | Print
Oct 10, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention, Jim, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details about your visit. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Helpful
October 06, 2022

I can speak very highly of the service department very customer service made u feel like u were being taken care of More

by MYLITTLEDINO32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Oct 07, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Helpful
October 06, 2022

The service team has been working with limited staff. So several times I've had to come back. My Service Advisor Donnie was awesome! She gets the job done even when she have multiple tasks to remember. More

by shcpenn51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
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Oct 07, 2022 -

Nissan of Richmond responded

Thank you for sharing your review! It's a pleasure to know that Donnie provided you with such excellent assistance. We hope to see you again! Paula Quick Owner Loyalty Manager

Helpful
October 06, 2022

Great customer service and overall a great experience ! I now know where to shop for future reference. 10/10 More

by Makaila Harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Oct 07, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, Makaila, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Helpful
October 06, 2022

Never an issue I show up they take my car a typically I have her back under 2 hrs More

by DDINSPECTION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Helpful
October 06, 2022

Thank you for being available when I needed service. I got in and out in a reasonable time. More

by DRH000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Michelle Ross, Kavon Smith, Kelley Carlson
Report | Print
Oct 07, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Helpful
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