Nissan of Torrance

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! It's experiences like yours that really keep us motivated! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Rob, thank you for your feedback. We are pleased to hear that the service provided by our team was good as your satisfaction is very important to us. We understand that pricing is a significant factor when making decisions about services or repairs. We thank you for your sincerity. There are many things we factor into our pricing while staying competitive. Our rates not only reflect the quality of service we provide, but also expertise of our technicians, time, resources amongst other things. We truly hope you will consider us in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We appreciate your wonderful feedback as it truly keeps our team motivated. Although your feedback is excellent, is there anything we could have done differently to earn a 5-star review? Unfortunately, a 3-star review is below the standards we strive for. Thank you once again for sharing your feedback. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We appreciate your wonderful feedback as it truly keeps our team motivated. Although your feedback is excellent, is there anything we could have done differently to earn a 5-star review? Unfortunately, a 3-star review is below the standards we strive for. Thank you once again for sharing your feedback. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Robert, we're happy to hear you had such a positive experience with our team! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Kourtney, thank you; we appreciate your excellent feedback! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Milwa04, we set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We understand that having to perform automotive repairs can be costly but necessary to keep your vehicle in the best shape. I did speak with the Advisor you listed on this review, and although he could not recall your name, he did recall your service visit. As I was unable to find you in our system due to the username on your review, I am going based on the information provided by your Advisor. Our service Advisor conducted a comprehensive evaluation based on the symptoms you described, which included the fault codes. While you feel we simply repeated what you had already mentioned, our technicians utilize advanced diagnostic equipment to ensure an accurate assessment of your vehicle's issues. Regarding your request for the graphical output form our diagnostic equipment, it is standard practice to provide it upon customers request therefore the Advisor stated that when you requested it, he didn't have it in hand but offered to obtain it from the Technician and you responded, "no its fine". Concerning the quotes provided for replacing both catalytic converters and labor costs, we strive to offer competitive pricing. It is important to note the quote on parts was based on OEM, which you were made aware that parts through Nissan had been discontinued. While third-party options exist at lower price points, they often come with varying levels of quality assurance and warranty coverage. We encourage customers to consider not just upfront cost of parts but long-term reliability. Our pricing reflects our commitment to using high-quality components. We understand that trust is imperative in any customer service relationship. Our goal is to always provide transparent communication and ensure our customers feel comfortable and confident in our work. If you wish to further discuss please contact me directly at ereyes@ntnissan.com, please provide your full name and contact information, and I will be sure to reach out. Thank you once again for telling us about your experience as it allows us the opportunity to improve. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we are disappointed to hear that your experience was not a positive one. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to further discuss your concerns. If you are willing, please contact us at 310-536-4000 x2249 or email me at ereyes@ntnissan.com. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for taking the time to share your feedback. It is important to clarify that the surcharge on credit card payments is a store policy to help us manage the costs associated with processing credit card transactions. These fees are imposed by credit card companies and are unfortunately beyond our control. We would like to clarify that we do take debit cards, and there is no charge associated with that, so as long as you are entering your PIN at the time of transaction. We apologize for any misunderstandings. Thank you once again for your feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager