Nissan of Tustin

Jesse and his crew are very flexible and easy to work with. I would recommend them with. I would recommend them More

Extremely disappointing experience. I will never return to Nissan of Tustin, and I would strongly encourage anyone considering service here to carefully review every charge and every pa I will never return to Nissan of Tustin, and I would strongly encourage anyone considering service here to carefully review every charge and every part before authorizing the work. I initially came to Nissan of Tustin for an oil change and another service, spending approximately $500. During that visit, I was given a list of recommended services, including a battery replacement that was listed at approximately $260. I later made a separate appointment specifically to have the battery replaced. I was given an estimate for approximately $395, and the service advisor assured me that he would “help me out.” Based on that conversation and the estimate I was given, I trusted the dealership and signed the paperwork. What happened afterward is what has completely destroyed my trust in this dealership. A significantly more expensive battery was installed without anyone contacting me or giving me the opportunity to approve the more expensive part. My final invoice shows a battery priced at $419.95, despite the earlier paperwork showing the battery at approximately $260. To be clear, I understand that I authorized a battery replacement. What I did not authorize was a substantially more expensive battery being substituted without discussing the change or giving me the opportunity to make that decision myself. There is a huge difference between approving a repair and giving a dealership carte blanche to decide how much more you’re willing to spend. I paid the bill because the work had already been completed and I needed my vehicle. That does not mean I was satisfied with how this was handled. I subsequently tried to escalate the matter to management and left a message for the manager. The manager never returned my call. Instead, the service advisor contacted me after apparently seeing my review. I was eventually offered a complimentary oil change. While I appreciate the gesture, an oil change does not address the reason I was upset in the first place. This entire experience left me feeling that my trust was taken advantage of. I went into the dealership believing I was dealing with someone who was trying to help me, only to later discover that a much more expensive part had been installed without me being given the choice to approve it. The issue isn’t simply the amount of money. It’s the lack of transparency, communication, and respect for the customer’s ability to make their own financial decisions. I shouldn’t have to scrutinize an invoice after the fact to discover that the part installed was substantially more expensive than the part I had previously been shown. If a more expensive battery was necessary or preferred, all they had to do was call me and ask. I would have appreciated being given that choice. Instead, I was presented with the decision after the fact. The free oil change doesn’t erase the experience, and it doesn’t restore my confidence in this dealership. After spending nearly $1,000 with Nissan of Tustin within a short period of time, I expected honesty, transparency, and basic communication. What I received was an experience that left me feeling deceived and incredibly disappointed. I will not be returning to Nissan of Tustin for service. There are plenty of dealerships and independent repair shops that understand that earning a customer’s trust is worth far more than the difference between a $260 battery and a $420 battery. More

Jorge made the experience very easy and pleasant. We appreciate the service provided by him We appreciate the service provided by him More

Title: Deceptive Electronic Signing Tactics & Immediate EV System Failure I am writing this review to warn all consumer car buyers, especially those utilizing state assistance or clean vehicle grants like EV System Failure I am writing this review to warn all consumer car buyers, especially those utilizing state assistance or clean vehicle grants like DCAP, to stay far away from Nissan of Tustin. This dealership engaged in predatory financing practices and delivered a dangerously defective vehicle.I arrived at the lot with an explicit pre-approval letter from my own credit union. The finance department aggressively refused to honor my outside funding and forced me into their own indirect lending network with Arrowhead Credit Union. During the electronic signing process, they utilized specialized "half-screens" to actively obscure, hide, and manipulate the transaction numbers and back-end add-on costs. They refused to provide physical paperwork for me to review and instead forced me to leave with a flash drive.Worse, only 57 miles after driving off the lot, the used 2023 Nissan Ariya suffered a catastrophic electrical failure. The dashboard began flashing "Service EV System" and "EV System Off" warning codes, rendering the vehicle entirely unsafe and non-functional.The transaction is currently un-funded. Arrowhead Credit Union, the Driving Clean Assistance Program (DCAP), and Nissan Corporate have all been formally notified of the dispute. Management is actively stonewalling and refusing to voluntarily unwind this transaction or return my 2013 Toyota Highlander trade-in.A formal enforcement case has been opened with the California DMV Investigations Division (DMV Case Reference: 202509-31054004), alongside active complaints with the CFPB and Nissan Corporate (Case #57100687). I will fight this transaction until it is completely rescinded. Do not trust their electronic signing process. AS FOR A PRINT OUT BEFORE YOU LEAVE DON'T ACCEPT THE FLASH DRIVE More

Great service from start to finish! The staff was friendly, professional, and made the whole process easy. My car was serviced quickly and everything was explained clearly. I’m very hap The staff was friendly, professional, and made the whole process easy. My car was serviced quickly and everything was explained clearly. I’m very happy with the service and would definitely recommend this dealership! More

The entire staff was courteous and attentive. I was able to get my car back in a timely manner. I was able to get my car back in a timely manner. More

Service Dept. is horrible. Do not seem like the care to find or fix issues with a brand new Pathfinder Platinum I bought is horrible. Do not seem like the care to find or fix issues with a brand new Pathfinder Platinum I bought More

Do not buy from this location! I purchased a vehicle from them on JUNE 8th 2026 and they have not completed the necessary paperwork for registration. I have gone to their office an I purchased a vehicle from them on JUNE 8th 2026 and they have not completed the necessary paperwork for registration. I have gone to their office and spoken to manager PIER (thats what he said his name was) many times and they always say the same thing that they completed it yet they dmv tells us they have not. Went back to request new temporary plates since the ones we have expired per the DMV and they refused More

Great customer service . Staff was friendly and very helpful on purchasing my new vehicle. Great Staff was friendly and very helpful on purchasing my new vehicle. Great More

I have been a customer here for many years and always had friendly, caring and professional service in all aspects of this dealership. They have a wonderful staff of people in all areas. friendly, caring and professional service in all aspects of this dealership. They have a wonderful staff of people in all areas. More