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Nissan of Wichita Falls

Wichita Falls, TX

Overview
Employees
Reviews
Vehicles
4.8
1,422 Reviews
As a premier Texas Nissan dealer, we have a huge selection of new and used vehicles from which to choose from. Nissan of Wichita Falls' online and offline customers enjoy vehicle specials every day. We offer Nissan service & parts, an online inventory, and outstanding financing options, making Nissan of Wichita Falls a preferred dealer serving Wichita Falls, Iowa Park, Burkburnett, Holliday, Vernon, Bowie, Electra, Seymour, Graham, Archer City, Jacksboro, Dean, Petrolia, Windthorst, Lawton, Waurika, Bowie and Olney. Ready to set up a test drive? Visit our newly renovated Nissan dealership in Wichita Falls, TX today! We are the Home of the FREE Lifetime Powertrain Warranty!
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4000 Kell W Blvd

Wichita Falls, TX

76309

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Showing 1,422 reviews

September 03, 2022

Absolutely awful ! ! We will never use service department or buy another vehicle here.There was no communication ,They left truck nasty and empty. We were without our pi More

by poparkers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Serena Montez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sotelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2022 -

Nissan of Wichita Falls responded

We apologize for the inconvenience this has caused you. We did our due diligence to fix the AC issues, but the parts were on hold for a bit, which is why your vehicle was with us for longer than anticipated. We attempted to reach out to you when we went to pick the vehicle up in Graham, but had no response. We did our best to make things more convenient for you by filling your tank up on two different occasions. Aside from that, please let us know what else we can do to rectify the situation. If you would like to discuss matters further, please call Service Director, Jimmy Bennett- (940) 691-6888.

Sep 03, 2022 -

poparkers responded

We picked the truck up on a Saturday .We drove it to Graham and the A/C quit working as soon as we pulled into Graham .This is the first week ... understandable you waited on parts the first week I brought it back the following week with a full tank of gas .Yall once again kept it all week and delivered it back to me on a Friday The truck was dead empty with empty coffee cups and trash left in it .I did stop my check after the first incident..When delivered back on that Friday I signed a paper to pay by debit card .I told Jorge i would have to lift limit on card.My bank is open M-F 730-3.So i was going to pay Monday morning .We were called by Sorena on Saturday demanding payment or yall were coming after the truck.Well guess what !?? By Monday the A/c had quit working again !!!Jorge called at 8 AM for payment .I went ahead and paid.I was on phone with Jorge and was pretty much called an idiot saying 5 was hottest part of the day ..well it dont blow hot air because its 5.I took the truck back for the third time with a full tank .They did give me a loaner this time .We were told the machine was out of calibration and put to much oil in the system.They kept it another week and I picked up and waited 30 min and got in truck fuel light on !!! I got out and told Jorge and he called someone to fill it up .The truck hand not been cleaned ..I had to scrub grease off the window .Lets tell the entire story !!

Helpful
September 03, 2022

Salesperson, Michael Vaughn as well as the rest of the staff were great! Michael went above and beyond making sure I knew everything about my new Armada! More

by SKEYS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Delcambre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin King, Michael Vaughn
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Sep 07, 2022 -

Nissan of Wichita Falls responded

Thank you for the awesome review! We are pleased you had such a great experience with our team, and sincerely appreciate your business! Enjoy your new Armada!

Helpful
August 28, 2022

Very customer oriented, friendly, very professional and makes an individual feel very comfortable. I enjoy bringing my car to customers services. More

by Robert1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
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Aug 28, 2022 -

Nissan of Wichita Falls responded

Thank you for the 5-star review, Robert! We sincerely appreciate your business!

Helpful
August 27, 2022

Their was an unknown issue with the gas level gauge when we purchased a used vehicle from this dealer. They went the "extra mile" to get the problem solved. The Service Department employees were especially More

by pboyd34
Recommend Dealer
Yes
Employees Worked With
Mutandwa Machemedze
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Sep 07, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We are thrilled to hear that you had such a great experience. We look forward to seeing you again soon, and sincerely appreciate your business!

Helpful
August 27, 2022

Service department is the greatest. Wonderful, helpful staff.their the best. Why I went back to buy another vehicle from them. Trust worthy dealer More

by brattyrobin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin King, Garrett Bodkin, Dustan Harbour, Ashton Jones, Johnathan Cantwell, Randy Davis
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Aug 27, 2022 -

Nissan of Wichita Falls responded

Thank you so much for the wonderful review! We are thankful to have you as such a loyal customer and appreciate your business!

Helpful
August 24, 2022

Everyone was nice. Had a problem with prices but it got taken care of a little late but all good. Keep up the great work More

by LITTLEBEAR4588
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Sotelo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2022 -

Nissan of Wichita Falls responded

Thank you for the 5-star review! We are pleased you had a great experience and appreciate your business!

Helpful
August 22, 2022

Service after the sale was much more than I expected! Our salesman was very patient with my wife. Word word word word word word word word. More

by Pbyars
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashton Jones
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Aug 22, 2022 -

Nissan of Wichita Falls responded

Thank you for the review! We appreciate the kind words and your business!

Helpful
August 19, 2022

Outstanding, professional and extremely welcoming dealership! The entire staff from sales to finance were just awesome! More

by Boats
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin King, Brennon Kocks
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Aug 19, 2022 -

Nissan of Wichita Falls responded

Thank you for the review! We sincerely appreciate your business!

Helpful
August 17, 2022

Nissan of Wichita Falls is a great dealership. I started the process is service but decided to buy new. Glad I did! More

by The Truth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachad Moreland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin King, Jessica Day Lagunas
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Aug 17, 2022 -

Nissan of Wichita Falls responded

Thank you for the 5-star review! We sincerely appreciate your business!

Helpful
August 15, 2022

I am satisfied with the work I have received from Nissan even though the dealership changed hands since I brought my car in 2016. Only had to return once for a correction. More

by EJWILLIAMS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Sotelo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustan Harbour
Report | Print
Aug 17, 2022 -

Nissan of Wichita Falls responded

Thank you for the review! We are pleased you are satisfied with our work. Please continue to offer your feedback on how we can improve to a 5-star status! We appreciate your business!

Helpful
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