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Nissan of Wichita Falls - Service Center

Wichita Falls, TX

4.8
676 Reviews

676 Reviews of Nissan of Wichita Falls - Service Center

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October 08, 2022

The service was overall not too bad but there can definitely be improvement on contacting the car owner a little better with updates. Especially if the owner is told that they should expect a phone c More

by JDRHODES1122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Sotelo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Nissan of Wichita Falls responded

Thank you for the review, we appreciate your input! This is an issue that we are addressing with our service department and implementing procedures to improve in this area! We sincerely appreciate your business, and look forward to seeing you again soon!

October 08, 2022

Good service, friendly staff and willing to listen and follow through on issues especially when related to warranty work More

by yamkearabians
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Bennett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Serena Montez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustan Harbour
Oct 08, 2022 -

Nissan of Wichita Falls responded

Thank you for the review! Please let us know what we can do to improve to a 5-star review! We sincerely appreciate your business and feedback!

October 08, 2022

Awesome visit for my vehicle s maintenance; Dustan’s “can do” attitude is exemplary! Dustan is a great asset to WF Nissan More

by helenabev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serena Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Hauptman, Garrett Bodkin, Dustan Harbour
Oct 08, 2022 -

Nissan of Wichita Falls responded

Thank you for the review! We are blessed to have Dustan on our Nissan team. We sincerely appreciate your business and look forward to seeing you soon!

October 08, 2022

Cust service guy knows his stuff & very courteous. Cashier's & parts employees very nice & helpful. More

by SLOLDFIELD51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Nissan of Wichita Falls responded

Thank you for the 5-star review!

October 07, 2022

I love Nissan of Wichita Falls! The staff is so friendly and understanding. It doesn’t take them too long to work on my vehicle. The complimentary drinks and snacks are so accommoda More

by IYANNA_PARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serena Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Nissan of Wichita Falls responded

Thank you for the awesome review, Iyanna! We are pleased you had such a great experience and appreciate your business!

October 07, 2022

Pulled in the dealership for an oil change and it was handled in a quick, professional manner and the Nissan Staff was great!! More

by cbiskitt4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serena Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Hauptman
Oct 07, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We appreciate your business!

October 06, 2022

Nissan of Wichita Falls was very helpful fast and reasonably priced. I would recommend them for any services needed on your fantastic new Nissan More

by CHRIS.COTTON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Policky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustan Harbour
Oct 06, 2022 -

Nissan of Wichita Falls responded

Thank you for the 5-star review, Chris! We sincerely appreciate your business!

October 06, 2022

Dustan is an amazing person! ! He goes out of his way to get the job done!! He always has a smile!! Jimmy is a great service manager he will do anything to help out!! Nice job More

by RSLVESTAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin King, Dustan Harbour
Oct 06, 2022 -

Nissan of Wichita Falls responded

Thank you for the glowing review! We sincerely appreciate your business and love having you as part of the Nissan Family!

October 01, 2022

The service department was able to take me to an appointment while they serviced my car. I live 35 miles away in the country and my time schedule was totally ruined by a very slow train. I had in More

by Darlene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember names.sorry
Oct 04, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review, Darlene! We are happy to have you as a customer!

September 30, 2022

Great service, great price and I love that they clean my car !! I did have to wait on it longer than I prefer but was worth it. More

by Vensim57
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know any of their names
Sep 30, 2022 -

Nissan of Wichita Falls responded

Thank you for the 5-star review! We sincerely appreciate your business!

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