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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,268 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,268 Reviews of Norm Reeves Ford Superstore

June 13, 2022

Every time I visit them I always feel welcomed. They offer me a great customer service every time. More

by Cesartamayo07091991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Velazquez
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Jun 14, 2022 -

Norm Reeves Ford Superstore responded

Thanks so much for the kind words and amazing rating! We're so glad to hear that our team always makes you feel welcome at every visit!

June 13, 2022

Fast service, friendly, returned calls, no pressure, called Lyft for me, put charge on my bill More

by I.v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy?
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Jun 13, 2022 -

Norm Reeves Ford Superstore responded

We are happy to hear our team provided fast and friendly service during your visit. Thanks for choosing Norm Reeves Ford!

June 13, 2022

Robyn helped me through the process very nice and fast at responding to any question I had. Very professional. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Amaya, Robyn Devis
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Jun 13, 2022 -

Norm Reeves Ford Superstore responded

Mike, your amazing rating and review mean a lot to us. Thanks for taking the time to share your feedback, and we hope to see you again. Until then, take care!

June 12, 2022

Jeremy is the best. He is very helpful. Thank you Jeremy for all the assistance. Keep it up. Great job! More

by marlita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Darrow, George Contakos
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Jun 13, 2022 -

Norm Reeves Ford Superstore responded

We are thrilled to hear that Jeremy could make your experience at Norm Reeves Ford a memorable one. We'll be sure to pass on your kind words to him. Thanks for coming by!

June 11, 2022

Everyone is really friendly and very helpful, answers all questions and explain everything to you in great detail. More

by zporras96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine Mohammed, John Kang, George Contakos, Isaiah Valencia
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Jun 13, 2022 -

Norm Reeves Ford Superstore responded

Thanks so much for the amazing feedback! We're so glad to hear our team could help make your experience a 5-star one. Congrats on your new ride and enjoy!

June 09, 2022

Great service and timing. Scheduling and wait period was a breeze. Recommend for follow up. More

by Fpmsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Report | Print
Jun 10, 2022 -

Norm Reeves Ford Superstore responded

We want to thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us here at Norm Reeves Ford. We look forward to your next visit!

June 09, 2022

Service was very thorough, kept me informed along the way. Staff is extremely courteous. Great experience overall. More

by Baridave
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Report | Print
Jun 10, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you for taking the time to give our dealership such an excellent star rating and review. It helps us to know that we are meeting the needs of our customers. See you next time!

June 08, 2022

The service department was fast, productive & professional! Got my car diagnosed, fixed and out the door. Thank You Ivan! You took great care of my car and customer service was on point. More

by Paola Aguilar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
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Jun 09, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the fantastic review and rating, Paola! We are pleased to hear you had a great experience during your visit and that Ivan could make your visit a memorable one.

June 07, 2022

Very poor customer service, will never use or recommend. Left numerous messages and no call backs. More

by Hfeljefe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle, Tony Ybarra
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Jun 07, 2022 -

Norm Reeves Ford Superstore responded

Hi, we regret to read about your recent negative experience, and we understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please contact our Service Director, Danielle Juarez, at 562-405-3550 so we can address your concerns. Thank you.

June 07, 2022

Samier was very patient and helpful with me . He went out of his way to help me and get me the monthly payment I was looking for . More

by Maria.Velazquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samir, Benjy Brown, George Contakos
Report | Print
Jun 07, 2022 -

Maria.Velazquez responded

I being getting my last 3 lease cars from this dealer . By far I always get great service. they really care about their customers .

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