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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,268 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,268 Reviews of Norm Reeves Ford Superstore

September 19, 2021

Professional/Friendly service from the service advisor. Work performed remains to be seen after a weeks drive. Technician scuffed passenger side mirror. Service advisor to follow up with manager. More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim O’Neil
Report | Print
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

Hi Tony, your wonderful feedback and rating mean a lot to us. We look forward to your next visit!

September 19, 2021

Very good service , they are doing great, I am appreciate it,I will recommend to my friends. More

by Gigi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco bretado
Report | Print
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive rating and review, Gigi! Happy we could help!

September 19, 2021

Tim was very helpful and courteous on what work was being done and how long it would take. Keep up the good work Tim!! More

by miltoncruz1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim O’Neil
Report | Print
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2021

Recent service check-in done by a most knowledgable, patient, & thorough Ford employee. Occasional repairs can be costly but overall excellent & recently more improved service. More

by Interpofile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember new employee’s name.
Report | Print
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

September 19, 2021

Jorge Velasquez was amazing. So helpful. Going to recommend everyone I know to go to Norm Reeves. More

by jonathan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Report | Print
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

Hi Jonathan, thank you for the 5-star rating and review!

Sep 21, 2021 -

jonathan responded

My pleasure. Jorge was amazing

September 18, 2021

Comfortable experience,, options and transaction made simple and quickly ,,very pleased with norm reeves ford and will continue to do business with them.. More

by William
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips, Fabby Guerra
Report | Print
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

Happy we could be of assistance, William! Thank you for choosing Norm Reeves Ford, we look forward to working with you again someday!

September 17, 2021

I think the price was too high but my car is running better hopefully I don’t have the same issue More

by Night
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Sean Osborne
Report | Print
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the 5-star rating, happy we could help with servicing your vehicle!

September 17, 2021

They gave me 4 different prices for a mirror. Told me service and parts department aren’t part of the same dealership. Felt like a scam. More

by adrianlopezalo11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy O’neil , Tony Ybarra
Report | Print
Sep 17, 2021 -

adrianlopezalo11 responded

Ridiculous

September 16, 2021

Dan Sanchez was our Rep, the work and serviced was done as promised and delivered back to us on time, thank you Dan, we’ll return in the future to Norm Reeves to get our vehicle serviced. More

by Rjludwig114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Report | Print
Sep 16, 2021 -

Rjludwig114 responded

outstanding customer service, Dan was great

September 16, 2021

David is The Best of the West such a pleasant the nice guy very good customer service More

by Lewisdarlene92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Report | Print
Sep 17, 2021 -

Norm Reeves Ford Superstore responded

We're glad to hear it, thanks for the 5-stars!

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