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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,268 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,268 Reviews of Norm Reeves Ford Superstore

March 31, 2021

Just picked up Ernesto the Escape! It was a wonderful, easy process to get my new car! I really enjoyed the fast friendly service that got me all set up. More

by Becky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor
Mar 31, 2021 -

Norm Reeves Ford Superstore responded

Becky, congrats on Ernesto the Escape! So happy to hear you had a 5-star experience purchasing your new car, and we're glad our team was able to help. Enjoy!

March 31, 2021

I have excellent credit, still they made me take 4.5 % on car loan for a 60 month period, Tesla was giving me a 2.5 % for the same cost More

by vargheseshiji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fabby Guerra
Mar 31, 2021 -

Norm Reeves Ford Superstore responded

Hello, we are sorry to hear that you were less than satisfied with your recent car buying experience with us. If you would like to discuss further, please reach out to our General Sales Manager, Ralph Calvo, at 562-405-3570. Thank you.

March 30, 2021

Our sales personnel was very helpful. Josh did everything he could to help me purchase the best vehicle for my mother. He seem genuinely interested in her safety and made very good suggestion in the type of More

by zaydgallegos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Fabby Guerra
Mar 30, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new vehicle! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

March 30, 2021

Had the car cleaned and ready to go before I arrived. Smooth and seamless experience. We will definitely be coming back for our next car. More

by michelle.caspillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Jason Paez
Mar 30, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the 5-star review, Michelle! We take pride in our customer service and do whatever we can to have our customers leave happy. Congrats on the new car, and we hope you enjoy it!

March 29, 2021

I could not be happier with David’s customer service.Everyone that I encountered was very courteous, knowledgeable and helpful. I was able to trade in my previous vehicle, and agree to a payment More

by Cherry.thin.1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the awesome review! We work hard to meet the expectations of our customers and provide memorable experiences. Congrats and enjoy!

March 28, 2021

Patient and willing to work with customer. Friendly staff, accommodating, helpful. Allowed the customer to express needs and what customer wants. Opinion counted, customer counted. More

by jennysalcedo2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, John Kang, Benjy Brown
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the glowing review, Jenny! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else.

March 28, 2021

Real talk. Jason was very helpful, personable, and awesome! Wonderful job! Jason showed patience and gave great feedback. We felt comfortable and it was a great experience! More

by s.robertson23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new vehicle! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

March 28, 2021

This was the best dealer experience I have ever had. I saw a truck I want and made a phone call . Daniel Rosales was awesome, best sales person I have met. I have bought over 5 new cars over the years. More

by Jstott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rosales, Daniel Rosales
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

We love hearing from our customers about their car buying experience, thank you for sharing. Take care and enjoy the new truck!

March 28, 2021

For Jason Paez- Very helpful - Easy to talk too- For Jason Paez - Very helpful - Easy to talk too - Informative - Fast transaction *** very satisfied with my Ford Bronco sport ☺️ *** very v More

by kcldlmorales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paez
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the fantastic rating and feedback. Happy to hear that you are satisfied with your Ford Bronco Sport - congrats!

March 27, 2021

The staff was great and helpful...never felt pressured or hurried to make a decision. My Expedition was a great choice Thanks guys for your help! More

by rudyv73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Daniel Rosales, Daniel Rosales
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new Expedition! Glad you found our team so helpful in making the decision easier. Enjoy the new ride, and thank you for the amazing rating!

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