Norm Reeves Genesis of Cerritos - Service Center

Service writer went out of her way to make sure that she could answer all my questions about the set up of the cars various features and followed up with text messages on anything that she could not answer could answer all my questions about the set up of the cars various features and followed up with text messages on anything that she could not answer while I was there. Mariela was very friendly and helpful through the process. More

Anaceli, and Kyle are the absolute best! Always quick and efficient. Especially when they wash my car. Always quick and efficient. Especially when they wash my car. More

I was treated very well. Thank you I have one suggestion. When picking up your own vehicle I think they should remind you that turned the headlights off Thank you I have one suggestion. When picking up your own vehicle I think they should remind you that turned the headlights off More

I had a great customer experience and felt that the customer service really goes above and beyond to help the customer customer service really goes above and beyond to help the customer More

So easy to set up and very flexible. They made the experience so enjoyable. I dont know if i could do it any other way anymore. They made the experience so enjoyable. I dont know if i could do it any other way anymore. More

I love norm reeves. I wish we had one in San Diego. The service. The attention to detail! Bravo! I wish we had one in San Diego. The service. The attention to detail! Bravo! More

My service agent was top notch. Kyle Predmore was most gracious, communicative and helped explain the problems I experienced in my vehicle. Kyle Predmore was most gracious, communicative and helped explain the problems I experienced in my vehicle. More

Kyle P was terrific - very professional, courteous and knowledgeable service representative - I would recommend anytime knowledgeable service representative - I would recommend anytime More

I missed Mariela. I was happy to see her. She really delivers! She spent time with me and thoroughly reviewed your tech's comments. He also gave me some option I was happy to see her. She really delivers! She spent time with me and thoroughly reviewed your tech's comments. He also gave me some option on tires. The print out was good. But, she knows what she is talking about. That Lady is smart and she cares about what a car might mean to a customer. My G-80 is certainly the best car that I will probably ever own. So, I value what a pro might tell me about my car. She told me what I needed to take care of on my next visit or two. So, I am prepared. Steve More

This is my first time with Genesis, so far everything is good. Will recommend to someone who's interesting good. Will recommend to someone who's interesting More