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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
8,195 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,195 reviews

November 23, 2023

was there 6 hours did oil change and car brakes were being checked making noise nothing was resolved I would have to take car leave it there to check out noise. brakes were lubed More

by sernalaura3
Recommend Dealer
No
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we are sorry to hear you were less than satisfied during your recent service visit. We would like to address your concerns- please give us a call at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Helpful
November 23, 2023

the person who shows the vehicle is not the person who sells it. Bad experience with not working system and the impression is that I was cheated. To late to make a complaint but deeply disappointed. I wil More

by pcupen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Samantha Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can't remember his name, more suspicious now
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We regret to hear about your recent visit with us. Please contact us so that we can discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Helpful
November 23, 2023

Very bad service if I don’t go with their recommendations I get xxxxed or take another appointment More

by Amalw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we regret to read about your negative experience at our dealership during your last visit. We would appreciate the opportunity to discuss it with you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Helpful
November 23, 2023

Buen servicio! ! Y muy buen trato la recomiendo ampliamente. Siempre levo mi carro al ervicio en este lugar. More

by cid_sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
De servicio
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5-star review! We appreciate your feedback.

Helpful
November 23, 2023

Steve is very knowledgeable with his job I always ask for him every time I bring my Odyssey and CR-V in the dealership for maintenance More

by Junfong2000
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're proud to be your trusted source for service and maintenance.

Helpful
November 22, 2023

My visit was great the service guy’s wetr awsome the wait was a lil long but all in all i was treated grest More

by yolanda.taylor22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review, Yolanda! Let us know if there is anything else we can do for you.

Helpful
November 22, 2023

Customer service was great, needed an oil change but procrastinated in making an appointment. They contacted me and we made an appointment, which was so convenient for me. Got right in when I pulled i More

by foursheridans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're glad to hear that Joseph was such a big help during your visit. Let us know the next time you need service!

Helpful
November 22, 2023

Mike in the service department does an amazing job with making sure every thing is running smoothly! The Cerritos team rocks! More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Monell
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're happy to see that Mike was such a big part of your 5-star visit!

Helpful
November 21, 2023

Tube una buena atencio y estoy muy agradecido por sus servicios?????????????? Gracias Por su atencion More

by 2013orlandodiaz
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Magana
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your review! We're glad that is was worthy of five stars.

Helpful
November 21, 2023

Always a pleasure to work with Kim Kelly at Norm Reeves Honda in Cerritos. Process was fast and easy More

by iselagonzalez72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to have provided you with top-notch service.

Helpful
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