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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.6
8,282 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,282 reviews

November 03, 2023

My car was completed and was parked in the lot but no one called or text me. I had to personally go ask for the keys. More

by mjperez5791450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We apologize for any inconvenience and will work to improve our communication in the future. Thank you for your feedback. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

Friendly, got me in fast, wasn’t happy with results. Told me nothing my wrong More

by claudiabrinkley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear that you weren't completely satisfied with your recent visit. We value your feedback and would like to learn more about your concerns. Please feel free to reach out to our team so we can address them properly. Thank you for your input. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

HORRIBLE CUSTOMER SERVICE. NO COMMUNICATION. RIDICULOUSLY LONG WAIT TIMES, I.E., 7.5 HOURS WITH NO COMMUNICATION DURING THAT TIME. More

by moosd1714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Salas
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We apologize for any inconvenience you faced, and we appreciate your feedback. We'll work to improve our service and communication in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

Great service I was given updates on when my car will be ready and anything my car needed or didn't need More

by hernanliberato
Recommend Dealer
Yes
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback! Keeping you informed and ensuring your car's needs are met is our top priority. Thank you for choosing us for your automotive service needs.

November 03, 2023

Thank you so much Chandika de Silva . ..your Awesome you explained everything so clear to me and helped decide wat was best for me and treated me like family..so understanding. I LOVE MY More

by Joannmerino55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mozrat in finance department from Turkey. He is Awesome and he is very informative and helped me ..thank you
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We're delighted to hear that Chandika provided you with excellent service and that you love your CRV 2024 Sport. We appreciate your recommendation and look forward to serving your family and friends in the future. Enjoy your new car!

November 03, 2023

Efficient and customer friendly… accomodating and informed customer of the details of the work. Will not hesitate to get the service again More

by Odie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you found our service efficient, customer-friendly, and informative. We look forward to serving you again in the future!

November 03, 2023

My great experience all started with the best salesman! Pedro Serrano. Not pushy, genuine and follow through until the vehicle keys handed over to me!. Could not ask for a better experience with my salesma More

by rita ireland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Pedro Serrano provided you with a great car-buying experience. Your satisfaction is important to us, and we appreciate your feedback. Enjoy your new vehicle!

November 03, 2023

Excellent and very professional and exceptionally fast and when my next vehicle maintenance is due I will surely be back More

by Maryruvalcaba
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had an excellent and professional experience with us. We look forward to serving you again for your next vehicle maintenance.

November 03, 2023

I don’t like there service they don’t offer anything for customer not even shulle I like Honda world in Downey the service More

by samirsalloum1012345312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear that you didn't have a positive experience with our service. We appreciate your feedback and will continue working to improve our services to better meet our customers' needs. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 03, 2023

Me gusta que son amable y yo aveces no tengo cita y tratan de ayudarme More

by alimuyz111a0341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind comment and loyalty. We're always here to help, thank you for choosing us!

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