Norm Reeves Honda Superstore Cerritos

I had attempted to contact someone from the department at least 7 times within a span of 2-3 months regarding my service claim and they would constantly tell me that a manager would get back to me but they n least 7 times within a span of 2-3 months regarding my service claim and they would constantly tell me that a manager would get back to me but they never did. Everytime I would call they would say the manager is not in but she will be back the next day. Service here is terrible, the manager needs to do a better job. More

Everyone was very helpful and eager to help me out. Ray was very open and willing to assist me with anything I needed at the time of purchase and even after purchasing the vehicle. Ray was very open and willing to assist me with anything I needed at the time of purchase and even after purchasing the vehicle. More

It was a very hot day on Labor Day when I went to get my new car, but regardless, the team was very receptive and attentive to us despite being so busy. Shout out to Emiliano and Mike Aguilar for making the new car, but regardless, the team was very receptive and attentive to us despite being so busy. Shout out to Emiliano and Mike Aguilar for making the process so smooth! Thank you! More

Annoying attitude from the guy and never truly answered my question, just wanted to add some more stuff to my total. 3rd time I come and schedule my recall and I called ahead and said it was good and w my question, just wanted to add some more stuff to my total. 3rd time I come and schedule my recall and I called ahead and said it was good and when I get here they say they can’t do it and with attitude. Also I went in for a simple oil change and filter change and now my car is hesitant to start, truly my 2nd worst experience at a Honda is with you guys. More

Excellent Customer Service by Joseph Vargas! He is very professional and polite. Thank you very much. He is very professional and polite. Thank you very much. More

Had a great experience NormvReeves Honda Superstore Cerritos and Mr. Michael Porter as my point of contact and sales associate. I even traveled from San Diego to purchase my vehicle from them. There wa Cerritos and Mr. Michael Porter as my point of contact and sales associate. I even traveled from San Diego to purchase my vehicle from them. There was always communication between Mr. Porter and myself. Felt like I got a great deal. More

Recommended very good personal this is my 3rd car getting here with Norm Reeves Honda here with Norm Reeves Honda More

The dealership was very clean and everyone I met was very helpful while I was looking for a vehicle. Thank you to Jose & everyone that helped me. helpful while I was looking for a vehicle. Thank you to Jose & everyone that helped me. More

I had an appointment to reset the electrical issues on my car, they told me my wait time would be 4 hours, I had an appointment. This is a new car and I have so many electrical issues. I couldn’t wait so I car, they told me my wait time would be 4 hours, I had an appointment. This is a new car and I have so many electrical issues. I couldn’t wait so I made another appointment for another day willing to wait 4 hours but this time I was told I would have to leave my car all day. Ridiculous, the car is brand new and I have to be without a car for an entire day so they can reset the glitches. Now I have to make accommodations and go back a third time More

Took 2 hours for an oil change even with appt. 11:15am until 1:20pm 11:15am until 1:20pm More