Norm Reeves Honda Superstore Cerritos

There wasn’t enough choices in the accord but settled with civic which has more choices and end up buying the civic according to style and preference. It was a busy day so the wait time was long but over with civic which has more choices and end up buying the civic according to style and preference. It was a busy day so the wait time was long but overall went smoothly. Was told we will get a full tank of gas but we didn’t in the end just 3/4 full. More

My 2024 CRV hybrid hit 10k miles yesterday and I was able to get an appointment today for routine maintenance. The service advisor (Aaron) told me I had complimentary oil and tire rotation, but also a rear d to get an appointment today for routine maintenance. The service advisor (Aaron) told me I had complimentary oil and tire rotation, but also a rear differential fluid replacement. That service is $130 and I was told if I did not do it, Honda could void any repairs if my cars transmission were to start having issues. They would see I declined this service and therefore not honor the manufacturers warranty. Funny thing is, I have 2 friends who own the same exact car. Same year, same model CRV Sport Hybrid. They also got their cars at Norm Reeves and also got their first service there too. I was informed by BOTH That NO differential fluid replacement was brought up. That they weren't told it was a must. It was not brought up whatsoever. So why does my same year, same model car @ 10,000 miles needs to have service done at a cost of $130?? Mind you the car was done and I still had to wait 45mns since no one tells you where to go and what to do. I get it's a busy Saturday, but it's a bit chaotic. First and last time I get my car serviced here. Same for my friends. I feel a like I was kind of upsold for a service my new car didn't need. Especially a brand new car. If the metal shavings were an issue (like in Toyota's, who has had to do a massive recall) in the Hondas why doesn't the manufacturer cover this service?? And More-so why didn't Honda make the owners aware?Again, big IF. Thank you for losing my business. More

It was cool place and nice people were working there with perfect service in there. perfect service in there. More

Customer service is 100% I’m very satisfied with them. And Trevor is the best And Trevor is the best More

I like honda car and the dealership and the waiting are pretty good,and people they are very nice and friendly pretty good,and people they are very nice and friendly More

Not satisfied for diagnosing spending $1400 problems still there. Don’t know whom to talk parts is discounting. No one telling me what competitive part can work. still there. Don’t know whom to talk parts is discounting. No one telling me what competitive part can work. More

Trevor is always, patient, knowledgeable, and kind. He does a great job answering all of my questions and if he doesn’t know the answer, he always gets back to me. He does a great job answering all of my questions and if he doesn’t know the answer, he always gets back to me. More

Javier was friendly and was able to resolve what I needed very quickly. Very satisfied with the service. very quickly. Very satisfied with the service. More

I had a great experience working with the service department. Thanh Sabatier was especially helpful and thorough in servicing my 2009 Honda Civic. department. Thanh Sabatier was especially helpful and thorough in servicing my 2009 Honda Civic. More

She was to the point, fair, professional, on time and easy to deal with. Complete the opposite of a car salesperson! 100% guaranteed easy to deal with. Complete the opposite of a car salesperson! 100% guaranteed More