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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,141 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,141 reviews

December 09, 2023

Went in for a normal oil change ended up getting unnecessary things done for $428. How about next time you guys actually look at my car and see if it needs it before charging me that much And when I More

by s.avina
Recommend Dealer
No
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your recent experience. We value your feedback and would like to discuss your concerns further. Please reach out to us so we can address this matter together. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 09, 2023

Great thanks to Julie Great thanks to julie , I felt comfortable , service was great . & had my car up & running. More

by lisbetrivera89
Recommend Dealer
Yes
Employees Worked With
Julie canales
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Julie provided you with a comfortable experience and excellent service. We appreciate your trust in our dealership!

December 09, 2023

Kept me informed and listened to my concerns. Informed me of the services my car needed, explained the service being made to my car and made sure I was comfortable while I waited More

by saracecilia126
Recommend Dealer
Yes
Employees Worked With
Javier Peña
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team kept you informed, addressed your concerns, and made your service experience comfortable. We appreciate your trust in our dealership.

December 09, 2023

Very polite, He explained the service and any recommendations. Best of all excellent customer service. More

by maggieluna03
Recommend Dealer
Yes
Employees Worked With
Aron Gómez
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent customer service is our top priority, and we look forward to serving you again in the future.

December 09, 2023

I loved the atmosphere. The attention to detail. The quickness of the process of purchasing a car. The patience of the dealership and their employees as well. More

by msjennifertorres97
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Byrd
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear you enjoyed our atmosphere, attention to detail, and the efficiency of our car purchasing process. Our team values your satisfaction, and we appreciate your positive feedback!

December 09, 2023

She explained what needed to be done and agreed with my decisions. Service was done on time. Only complaint was that the technician moved my seat forward, so i had to readjust. More

by cogito_necrophago
Recommend Dealer
Yes
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We're delighted to hear that the service met your expectations, and we appreciate your understanding. We apologize for any inconvenience with the seat adjustment and will ensure better communication in the future.

December 09, 2023

Overall an ok experience, just wished we had a few updates when leaving the vehicle at the dealership More

by alfredogama37
Recommend Dealer
Yes
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience. We'll work on enhancing our communication during service visits. Your input helps us improve. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 09, 2023

Satisfied Ramiro is very helpful I'm satisfied with his help Ramiro always answer my questions his always respectful More

by Alicia.diaz6461
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience, [Customer's Name]! We're delighted to hear that Ramiro provided helpful and respectful service. If you have any more questions in the future, feel free to reach out. We appreciate your trust in our dealership!

December 09, 2023

Another great experience. Always an easy process. I would highly suggest friends and family visit Norm Reeves Cerritos More

by durep69
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Magana
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear you had another great experience. We appreciate your recommendation and look forward to assisting your friends and family as well. Safe travels!

December 09, 2023

It was good, I just didn't feel like much negotiation was done to help me, but it was good overall. More

by anaid_999
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meysam Kaed
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're glad to hear you had an overall positive experience. We appreciate your input on the negotiation process and will use it to continually improve our services. If you have any further concerns, please feel free to reach out.

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