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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
12,105 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 12,105 reviews

September 03, 2024

My service advisor Robert was very informative and helpful. Answered all my questions and provided great customer service. More

by Thia_24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert (service advisor)
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so grateful for your 5-star feedback! It was a pleasure serving you, and we hope to see you again soon.

September 03, 2024

Excelente services is number one dealers in California I recommend everybody for that cars I don’t change Hondas car More

by Carla Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Atienzo
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic review! We’re always here to help, so don’t hesitate to stop by or contact us anytime.

September 03, 2024

TY Phil Byrd for test drive & Kim Kelly purchase of car & Mike Aguilar for financing More

by luluisalva141311
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We greatly appreciate your 5-star review and kind words for both Phil and Kim! Our team is here for you anytime, and we hope to assist you again soon.

September 03, 2024

I like the service I got from your service advisor Mr Joseph Vargas. Good job. More

by tonyordovezaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the perfect rating! We're happy to know you had a positive experience. Please visit us again whenever you're in the area.

September 03, 2024

It took 5hrs + to do change oil and recall audio ( 20mins estimate to complete job per letter) More

by arielnatividad11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the length of your wait and that we failed to serve you in a timely manner. Please reach out to us so that we can discuss it further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 03, 2024

They are convenient, friendly and the work is done when promised. They also let you know what other things you may need to have serviced but are not pushy if you decide to do it at another time. More

by Mugzoid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re delighted to see your 5-star review! Your satisfaction means the world to us. We hope to welcome you back soon!

September 03, 2024

Waiting time was okay, my service advisor was very straight to the point and advised me and made the process quick and easy. More

by Teresa Reynaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salas
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your glowing review! We're so glad you had a great experience. Don't hesitate to reach out if you need anything else!

September 03, 2024

Great service, and they fixed my car in a timely manner. Would recommend this store to everyone More

by vero_cabanillaaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star rating! It was a pleasure serving you, and we look forward to seeing you again soon.

September 03, 2024

Anthony Ortiz will remain one of the top reasons for our vehicle only being serviced at Norm Reeves! More

by bobbya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star review! We're thrilled to have met your expectations. Feel free to visit us anytime—our team is always here for you!

September 03, 2024

Fix the vehicle issues within 2 days. Wish they would have shuttle and rental for free. I had no car for 2 days then a 3rd due to me having to take it back for a noise when breaking. More

by sioirrdiain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trever Rodriguez
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us. We look forward to seeing you again to continue providing excellent service!

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