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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,339 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,339 reviews

November 07, 2023

We were really pleased. We were informed quickly and clearly. It was nice as always doing business with Norm Reeves Delar and Mr. Ugur. More

by ukayayalcin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ugur Sisman
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Dealer and for your kind words about your experience with Mr. Ugur. We're pleased to hear that you were informed quickly and clearly, and we look forward to serving you again in the future. Your satisfaction is important to us!

November 07, 2023

Bryan Salas is the best service advisor ever! i just hope that one day you guys can bring back the shuttle ride and car wash after the car service. Thanks More

by Monborigsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan salas very good! Five star
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Bryan Salas! We appreciate your feedback, and we'll certainly consider your suggestion regarding the shuttle ride and car wash. We're here to provide top-notch service, and your satisfaction is important to us.

November 07, 2023

Staff is always so helpful and available to answer questions. Never recommend services not needed. More

by ehern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're pleased to hear that our staff is always helpful, available, and honest in their recommendations. If you ever have more questions or automotive needs in the future, don't hesitate to reach out. We're here to assist you.

November 07, 2023

Devon is an excellent sales person and easy to work with. He really has a lot of knowledge of the different cars and is able to locate what you want. More

by keithatallman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear about your positive experience with Devon! Thank you for your kind words about his knowledge and ability to find what you want. If you ever need assistance with cars in the future, don't hesitate to reach out. We're here to help!

November 07, 2023

Julie Canales is a gem of an employee and always makes me feel like my goals are her priority. More

by vadilisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We greatly appreciate your kind words about Julie Canales! Providing exceptional service and making your goals a priority is what we strive for. If you ever have more automotive needs or questions in the future, please feel free to reach out. Your satisfaction is important to us!

November 06, 2023

My revs are still fluctuating after they changed my timing belt. I took it in once already, and still the same issue. They did fix my alignment this second time. This is ridiculous, my car never once f More

by d_san17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Barr
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the issue you're experiencing with your car. Your satisfaction is important to us, and we'd like to help resolve this matter. Please feel free to reach out to discuss it further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 06, 2023

This is my second Honda bought at the dealership. I came back because of how amazing Mike Porter is. More

by ninatelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Porter 5 stars. Ramzi Mamoun 5 stars.
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty to our dealership and for choosing us for the second time! We're delighted to hear that Mike Porter's amazing service brought you back. If you ever need assistance with your Honda or have any questions in the future, please feel free to reach out. Enjoy your new vehicle!

November 06, 2023

He was very kind and helpful. Also he has answers to all our questions. Very good dealer. 👍 More

by sergedemirs
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ugur Sisman
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're pleased to hear that our team member was helpful and knowledgeable, providing answers to all your questions. If you ever have more questions or automotive needs in the future, don't hesitate to reach out. We're here to assist you.

November 05, 2023

Bryan was extremely helpful. He took care of all my needs. I have been coming to Bryan for 3 years. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and kind words! We're thrilled to hear that Bryan has consistently provided you with excellent service over the past three years. We appreciate your trust in us and look forward to continuing to meet your automotive needs.

November 05, 2023

I had a 7:40 appointment, my car sat for more than an hour and got it back in 2.5 hours.. You guys would be awesome if a turn around time for an oil change was better.. I can go to jiffy lube and be in a More

by omar-marin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name but he was good
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the longer wait time you experienced during your recent visit. We appreciate your feedback, and we're constantly working to improve our service efficiency. Your input is valuable, and we'll strive to provide a quicker turnaround time for your future visits. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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