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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,346 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,346 reviews

October 26, 2023

He was helpful, knowledgeable, knew the right vehicle for me and most of all gave me excellent customer service. KUDOS to Mr. Pork More

by Mvincentism
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Pork
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Oct 26, 2023 -

Mvincentism responded

MR.PORK WAS AN HONEST SALES MAN. HE MADE MY EXPERIENCE ENJOYABLE, QUICK AND EASY. DEFINITELY WILL REFER HIM TO FRIENDS AND FAMILY.

October 25, 2023

They are friendly and I usually do not have to wait very long for my car More

by Jchristiansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that you've had positive experiences with us, and we strive to provide efficient service. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future.

October 24, 2023

Great people always working with people with great deals. I am a returning customer I will recommend them to anybody More

by Dellymartin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for being a loyal customer and for recommending our dealership! We appreciate your trust in us and look forward to serving you and your referrals in the future. If you ever need any assistance, please don't hesitate to reach out.

October 24, 2023

The customer service is always great and the advisors are very helpful. The service is efficient and timely and I appreciate the feedback that the advisors provide to ensure I’m aware of any possible concern More

by Piedra.Liliana687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Oct 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that our customer service, efficiency, and the help provided by Ruben Marquez met your expectations. If you ever have more automotive needs, please don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future!

October 24, 2023

Everyone I spoke to was friendly and courteous. Except for the fact that my my parts were not in stock even though I went through a gazillion. Phone calls and reminders to show app at a certain tim More

by staats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina ortega
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Oct 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for the inconvenience you experienced with the parts availability and the inconvenience of having to arrange transportation. Your feedback is valuable, and we'll work to ensure a smoother experience in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better next time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

October 24, 2023

The service advisor Joseph is the worst advisor ever. He was very rude and condescending and did not want to help. He tried to make us feel stupid, didn’t care about the customer and he needs training or More

by okandreww11144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph service advisor
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Oct 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for your recent experience with our service advisor, Joseph. Your feedback is important to us, and we take it seriously. We will address this issue internally to ensure better customer service in the future. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 23, 2023

My family and I have been purchasing our vehicles from Norm Reeves Honda, Cerritos since 1997 More

by DrSalazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your continued loyalty and trust in Norm Reeves Honda, Cerritos over the years. We're honored to have been your choice for vehicle purchases since 1997, and we look forward to serving you and your family for many more years to come. If you ever need assistance or have any questions, please don't hesitate to reach out.

October 23, 2023

Great customer service, quick and easy process. No issues throughout the entire process. Will recommend friends and family. More

by lumartin3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Shahnawaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Kohlhoff
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback and your willingness to recommend us to friends and family. Providing excellent customer service and a smooth process is our priority, and we're glad to hear that your experience reflected that. If you or your loved ones have any automotive needs in the future, please don't hesitate to reach out.

October 23, 2023

Excellent service I totally recommended, I wasn’t pleased with what I got for my trade in, I could got more if I sell it outside More

by jairito78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us for your automotive needs and for recommending our service. We understand that trade-in values can vary, and we always strive to provide the best offer possible. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help!

October 22, 2023

Excellent service. I really appreciated Thearon Armstead for making it a breezy experience. I highly recommend Norm Reeves Honda Cerritos to my colleagues. More

by dlhhld23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spall Tanvir
Report | Print
Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had an excellent service experience, and we appreciate your recommendation to your colleagues. Thearon Armstead and the team at Norm Reeves Honda Cerritos are dedicated to providing top-notch service to our customers. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Your satisfaction and recommendations are greatly appreciated!

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