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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,203 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,203 reviews

September 29, 2022

Jerry was attentive and accommodating to my needs as a first time buyer and made me feel comfortable about the process. More

by Paigechatmon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Norm Reeves Honda Superstore Cerritos responded

Hi Paige, congratulations on your first car-buying experience with us at Norm Reeves Honda Cerritos. Our team was honored to work with you. If you require any additional assistance, please reach out to us at any time. Take care and enjoy!

September 28, 2022

This is our second car with Michael Hua. Very easy and fast transaction. Thank-you Michael Hua More

by Kim Le
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hua
Sep 28, 2022 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome! We're so happy we could be of service and provide another easy and fast experience. Take care and we will see you next time!

September 27, 2022

Very efficient, kind, and Knowledgeable! Chandika my salesman is a wonderful man with a warm heart and really helped my husband Shane and I. We truly had a wonderful experience! Thank you More

by Kristy Cimino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Saboor
Sep 28, 2022 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for reviewing us and giving us a 5-star rating, Kristy and Shane. We're pleased to learn that our team continues to be wonderful at what they do! Congrats and enjoy your new ride.

September 26, 2022

Susanna Yim is hardworking, diligent, friendly, and works to find the right car for her client. she’s outstanding and i was happy to have her help me find my car. More

by maria g
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Norm Reeves Honda Superstore Cerritos responded

Maria, we're happy you found our staff to be so supportive during your experience here at Norm Reeves Honda Cerritos. We are always more than happy to assist you if anything else comes up. Take care and enjoy your new car!

September 24, 2022

I had deposited $1500 for a Accord approx. 2 weeks ago . I heard it's in Calif , but still not arrived at your dealer yet ? How much longer should I wait for ? Doesn't make sense when it took More

by ttpham02
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It was a saleswoman
Sep 26, 2022 -

Norm Reeves Honda Superstore Cerritos responded

Hello, thank you for bringing this to out attention. We have reached out to you so we can discuss this situation and address your concerns. We look forward to speaking with you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

September 23, 2022

I was in the market for a Honda Accord Hybrid and calling around. I was getting salespeople who were talking vaguely about markups of up to $9K etc. As soon as I talked to Susanna. I got the straight deal a More

by Aki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Norm Reeves Honda Superstore Cerritos responded

It's amazing to hear that you had a wonderful car-buying experience with Susanna. Thanks so much for stopping by, and we hope you have a blast with your new ride!

September 23, 2022

Chandika De Silva is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an More

by Sivanoli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Norm Reeves Honda Superstore Cerritos responded

We are very happy to hear that Chandika was able to work with you and go above and beyond to ensure that all your needs were met. Congrats on the new ride, we look forward to working with you again someday!

September 22, 2022

Christy is great. She does her best to get you the best deal! Highly recommended, bonus: she's super nice also! More

by Fyneco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

September 22, 2022

When I first leased my car they were nice, kind, and communicative. Now, there is an extreme lack of communication. More

by Paula
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
N/A
Sep 23, 2022 -

Norm Reeves Honda Superstore Cerritos responded

Hi Paula. We are concerned to read this feedback and would appreciate the opportunity to talk about this with you. Your satisfaction means everything to us, and we would like the chance to address your concerns. Please reach out at a time that works best for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

September 19, 2022

3rd time buying a car from Ty, he is responsive and great to deal with! More

by mariesipaque
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your purchase, Marie! We're honored to have earned your business once again. We hope we can continue to meet your needs. See you next time!

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