Norm Reeves Honda Superstore Cerritos

I just purchased a 2020 Honda CR-V with Francisco at Norm Reeves Honda in Cerritos. Francisco was so helpful and friendly he made the process so easy!!! I’m so happy with my purchase and thankful Francisco w Reeves Honda in Cerritos. Francisco was so helpful and friendly he made the process so easy!!! I’m so happy with my purchase and thankful Francisco was there to help me with the process.. More

Overall it was good, we had a good deal , Susana was given a good service, everything was good expect the time..over all we had a good deal given a good service, everything was good expect the time..over all we had a good deal More

if you want to buy a car to norm Reeves honda on my if you want to buy a car to norm Reeves honda on my experience try to talk to Mr. Mike Porter and you will see a real help with professional servi if you want to buy a car to norm Reeves honda on my experience try to talk to Mr. Mike Porter and you will see a real help with professional service thank you thank you mike porter More

I highly recommend christy if you're looking for a stress free and smooth purchase then you need to go here,she is very helpful,friendly and knowledgeable.she does everything to make her customers feel comfo free and smooth purchase then you need to go here,she is very helpful,friendly and knowledgeable.she does everything to make her customers feel comfortable and happy, you car buying experience will have you leaving this dealership with a hug smile. More

Very happy with my experience here with Susanna. If I knew car buying can be that simple, I would never have purchased my previous cars anywhere else. I will recommend my friends and family to come here knew car buying can be that simple, I would never have purchased my previous cars anywhere else. I will recommend my friends and family to come here first and call Susanna. More

Wonderful experience purchasing the car. Every question was responded to and the service experience was impeccable. I would highly recommend this place to anyone looking to purchase a car was responded to and the service experience was impeccable. I would highly recommend this place to anyone looking to purchase a car More

Kim Kelly was fantastic! She listened to what I wanted and showed me things in my price range. Great experience!! I would definitely come back and work with her again! and showed me things in my price range. Great experience!! I would definitely come back and work with her again! More

I was really pleased with Diego’s professionalism it was impeccable he was extremely helpful and I would 100 percent refer family & friends over to him, such a great experience! impeccable he was extremely helpful and I would 100 percent refer family & friends over to him, such a great experience! More

I was in the market for a Honda Odyssey and I saw the perfect used vehicle for my family at this dealership which was 90 miles from my home. My family and I went to the dealership on Friday, November 13t perfect used vehicle for my family at this dealership which was 90 miles from my home. My family and I went to the dealership on Friday, November 13th and we all really liked the van. We had our own financing arranged with our credit union. We didn’t want to take the van that same day since it needed a spare key fob which had to be programmed. We asked if we could put a deposit and come back on Thursday the 19th to finalize the transaction and we were told we had to sign their finance contract that same day and arrange our credit union to mail a cashiers check to them before we were to pick up the van on Thursday. When reviewing the contract, I brought to the attention of the finance person, Brett, that my husband had to be listed as the buyer and myself as the co-buyer since he had the qualifying income. The contract was drawn up as the opposite, myself buyer and my husband co-buyer. I brought this to his attention and he said it would be fine. I mentioned this to him several times and he finally was willing to make the change, however he didn’t know how. He called one of his co-workers to assist him make the changes and his co-workers began to show him how and then that co-worker asked why do we want to do this and I explained to him that my credit union may have an issue with this because of the income and he said don’t worry it will be okay as is. He said don’t Change anything because he would have to change all the paperwork. Needless to say it was not acceptable from our credit union, so we let Brett know by phone three days later. We had to resign all the paperwork with the corrections and make the down payment which Brett told us had to be made to the credit union which was also incorrect, the down payment had to be made to the dealership in order for our credit union to process the check for the financed amount. We finally left and went to our credit union which was only a mile away to sign our loan documents and pick up the cashiers check for the balance of the vehicle. We were very fortunate that the credit union was so close otherwise we would have gone through a hassle. We dropped off the cashiers check and got a receipt and finally left the dealership. On November 23rd a letter was generated and signed by Brett stating that the contract was unable to be assigned to a financial institution and therefore the vehicle has to be returned. We received two of these letter on November 27th. I then attempted to contact a manger in the finance department and left several voice mails and no one bothered to return my call. I am very dissatisfied with this dealership and the way they do business. I should have looked at reviews in depth before ever going to this dealership. I will definitely do my due diligence in verifying the reviews on a dealership in the future before doing business with them. When you do so much volume you tend to lose the importance that every customer matters. I am still waiting for someone to contact me in management. Hope this review helps others. More

Norm Reeves Honda Superstore CerritosDec 8, 2020Laura Norm Reeves Honda Superstore Cerritos Dec 8, 2020 Laura "I was in the market for a Honda Odyssey I was in the market for a Honda Odyssey and I s Norm Reeves Honda Superstore Cerritos Dec 8, 2020 Laura "I was in the market for a Honda Odyssey I was in the market for a Honda Odyssey and I saw the perfect used vehicle for my family at this dealership which was 90 miles from my home. My family and I went to the dealership on Friday, November 13th and we all really liked the van. We had our own financing arranged with our credit union. We didn’t want to take the van that same day since it needed a spare key fob which had to be programmed. We asked if we could put a deposit and come back on Thursday the 19th to finalize the transaction and we were told we had to sign their finance contract that same day and arrange our credit union to mail a cashiers check to them before we were to pick up the van on Thursday. When reviewing the contract, I brought to the attention of the finance person, Brett, that my husband had to be listed as the buyer and myself as the co-buyer since he had the qualifying income. The contract was drawn up as the opposite, myself buyer and my husband co-buyer. I brought this to his attention and he said it would be fine. I mentioned this to him several times and he finally was willing to make the change, however he didn’t know how. He called one of his co-workers to assist him make the changes and his co-workers began to show him how and then that co-worker asked why do we want to do this and I explained to him that my credit union may have an issue with this because of the income and he said don’t worry it will be okay as is. He said don’t Change anything because he would have to change all the paperwork. Needless to say it was not acceptable from our credit union, so we let Brett know by phone three days later. We had to resign all the paperwork with the corrections and make the down payment which Brett told us had to be made to the credit union which was also incorrect, the down payment had to be made to the dealership in order for our credit union to process the check for the financed amount. We finally left and went to our credit union which was only a mile away to sign our loan documents and pick up the cashiers check for the balance of the vehicle. We were very fortunate that the credit union was so close otherwise we would have gone through a hassle. We dropped off the cashiers check and got a receipt and finally left the dealership. On November 23rd a letter was generated and signed by Brett stating that the contract was unable to be assigned to a financial institution and therefore the vehicle has to be returned. We received two of these letter on November 27th. I then attempted to contact a manger in the finance department and left several voice mails and no one bothered to return my call. I am very dissatisfied with this dealership and the way they do business. I should have looked at reviews in depth before ever going to this dealership. I will definitely do my due diligence in verifying the reviews on a dealership in the future before doing business with them. When you do so much volume you tend to lose the importance that every customer matters. I am still waiting for someone to contact me in management. Hope this review helps others. More