Norm Reeves Honda Superstore Cerritos

The staff that did my oil change left the screws loose on my splash shield and as a result I had to replace the splash shield which was a 400$ cost at the dealer. I requested a refund as this was due to an i my splash shield and as a result I had to replace the splash shield which was a 400$ cost at the dealer. I requested a refund as this was due to an improper work from the staff that did the oil change. Kevin Harris who is the manager accused me for the damages. He claimed the possible cause was due to previous damage my car had. He stated he was trying to help me but did nothing other than accuse me of the damages. I had the part which clearly was missing screws. Instead of requesting I bring the part and car In for an inspection or talking To Honda staff at Downey which replaced the part, he simply continued to accuse me of causing the damage. I paid for a certified Honda oil change trusting their reputation and being aware dealer prices are overpriced. However, after the poor quality of work and lack of assistance from the managers and upper management I will no longer take my car there. In addition, it took about two weeks to get a response from them as manager Michelle Vazquez did not contact me within 3 days, as he had assured me. More

Initially did not seem interested or really read my emails. Finally got serious only when I said I was going to buy elsewhere, offered to try and beat other dealer. By that time I was not trusting de emails. Finally got serious only when I said I was going to buy elsewhere, offered to try and beat other dealer. By that time I was not trusting dealer or salesperson. Both have good ratings from others but that wasn't my experience. I found my Honda elsewhere with a straightforward honest approach More

Diego is amazing he has helped me and a few of my family members for years now in our car shopping experience he has great customer service and really cares about getting you in the perfect car and goes abo members for years now in our car shopping experience he has great customer service and really cares about getting you in the perfect car and goes above and beyond to do so I highly recommend Diego Cruz at norm reeves Honda 😀 More

Francisco Garduño has been by far the best in helping with my car buying experience! I purchased my last two cars with him and both times were so easy and fast! He’s the best!!! with my car buying experience! I purchased my last two cars with him and both times were so easy and fast! He’s the best!!! More

Diego was really helpful in every step of the process in purchasing a car! He was up front from the beginning with prices and also went above and beyond to make sure I was able to get the car in the color I purchasing a car! He was up front from the beginning with prices and also went above and beyond to make sure I was able to get the car in the color I wanted. I would definitely recommend working with him. More

Jojo helped me purchase a car for my daughter. Very friendly and funny! Highly recommend Jojo if you are trying to get a car! ... Jojo Bayas. 5.0. friendly and funny! Highly recommend Jojo if you are trying to get a car! ... Jojo Bayas. 5.0. More

Darrel was great! Extremely helpful and kind to both me and my parents. He made things easy, simple and comfortable for me to pick out the car I felt was best. and my parents. He made things easy, simple and comfortable for me to pick out the car I felt was best. More

I want to say a big Thank You to JoJo for helping me find the car I wanted, I’m very satisfied with my purchase!! the car I wanted, I’m very satisfied with my purchase!! More

Absolutely wonderful to work with. Gave me a great deal on my brand new honda civic and would recommend him to anyone that would be purchasing a car in the near future! on my brand new honda civic and would recommend him to anyone that would be purchasing a car in the near future! More

Bryan Salas helped me with getting my CR-V and Accord serviced. He was patient and kind. He made sure both my vehicles were up and running well again. I appreciate his help. I am satisfied with the servi serviced. He was patient and kind. He made sure both my vehicles were up and running well again. I appreciate his help. I am satisfied with the service. More