Norm Reeves Honda Superstore Cerritos

Internet sales experience was great! The sales people I worked with were great. They were both very attentive to what I was looking for and needed and helped very much to get it done for The sales people I worked with were great. They were both very attentive to what I was looking for and needed and helped very much to get it done for me. Very caring. The finance department very lacking. Once you leave you can't reach for help with your contract concerns. I'm very disappointed with finance department they have been no help. More

Lito is AMAZING! Lito is the only reason why I’d refer people to Norm Reeves in Cerritos! He is friendly and knows exactly what he is talking about compared to most of Lito is the only reason why I’d refer people to Norm Reeves in Cerritos! He is friendly and knows exactly what he is talking about compared to most of the people that work there. I love him, and thanks to him I was able to get a new vehicle. If you are interested in a new car make sure to contact Lito bayas. He will not only make your experience fun and worth while but he will make sure you leave out of that dealership with a new car! Thank you lito. Hope to be back to you when it’s time for a trade. More

New Car We just pulled in after visiting another Honda Dealer who wasn’t willing to work with us. Hossain Ahamed greeted us, asked what we were looking for, We just pulled in after visiting another Honda Dealer who wasn’t willing to work with us. Hossain Ahamed greeted us, asked what we were looking for, I said a 2019 CRV - Touring in obsidian blue. He said they had one in stock. We got a great deal, professional, and courteous service from the start. When my son is ready to get a new car, he’ll see Hossain Ahamed again. More

Hands down the best! Mazen is an amazing employee in sales! I was very fortunate to have got him to help me get into my new accord this week.. I high recommend him to othe Mazen is an amazing employee in sales! I was very fortunate to have got him to help me get into my new accord this week.. I high recommend him to others ! More

Sales people were I wa very happy with Samantha Alejo’s customer service and friendliness and with the deal we had worked out over the phone. We decided on a lease for I wa very happy with Samantha Alejo’s customer service and friendliness and with the deal we had worked out over the phone. We decided on a lease for a 2019 civic si with a co signer, no fees charged, $2000 down and $240 a month. However The finance guy, Ramzi Maymoun completely took advantage of the fact that my mother (co signer) and I were very tired after a long day at work and considering that we were in his office doing the paperwork until almost midnight. It was my negligence not to have overlooked the leasing agreement before signing it, but I assumed Honda would have kept their word about the deal I had agreed upon with Samantha. Ramzi took it upon himself to take the $2000 cash downpayment and charge me for initial registration fees, document processing fee, registration charge, tire fee plus my first month car payment, none of which were discussed and all that Samantha told me I would not have to pay for. The $2000 downpayment was to go to the car so I’d owe less at the end of 3 years, but only $1139 did. When Ramzi offered Honda care and the alarm on the car the first thing I said was no, and instead of him respecting my decision he replied with Why? Not wanting to argue I agreed to purchase the alarm system. More waste of money for me, but more money for the dealership for the unnecessary alarm system I asked him to remove a couple days later and he said it was not possible. I ended up with a monthly payment of $282, when the initial verbal agreement with Samantha was $240. I will enjoy my new car the most I can, but I will never buy or lease another car from your dealership based on this experience. More

Very patient and a good soul!!! Billy was an incredibly patient and sincere salesman. I understand the pressure folks go through and Billy took his time with us and offered his advic Billy was an incredibly patient and sincere salesman. I understand the pressure folks go through and Billy took his time with us and offered his advice to find the best vehicle for my mom. Special kudos to the service and style of relating to the customer. Again, an amazing soul. More

It was fast and satisfied with the price! I didn't even have to deal with the price. First price Susanna gave me was great and I did search around. And at the dealership the process was fast. I didn't even have to deal with the price. First price Susanna gave me was great and I did search around. And at the dealership the process was fast. Well it still take some time but it was the most quickest trip to a dealership ever. More

Purchased new vehicle. Tom Mac was very professional. not once I felt pressured to purchased the vehicle. He worked with my budget and got a great deal. I will definitely Tom Mac was very professional. not once I felt pressured to purchased the vehicle. He worked with my budget and got a great deal. I will definitely recommend a family member to Norm Reeves Himda and TOM mac. More

Great car great price We had a wonderful experience buying our brand new Honda Pilot! Great salesman (Ibrahim Bendary) and great price! Would recommend since they have such We had a wonderful experience buying our brand new Honda Pilot! Great salesman (Ibrahim Bendary) and great price! Would recommend since they have such a wide selection of cars! More

Recent experience with Honda Norm Reeves at Cerritos I was probably the most unfortunate customer to buy a Honda insight 2019 on Oct 2018 at the Cerritos store. I really had a bad experience and unpleasa I was probably the most unfortunate customer to buy a Honda insight 2019 on Oct 2018 at the Cerritos store. I really had a bad experience and unpleasant time with Honda at Cerritos and Santa Ana. my thought and loyalty towards Honda started going low and then Mr. Kevin made me meet Chandika for my concerns however Chandika was little occupied with other work and so came forward and asked if I am ok to meet other person. I met Sen Dissanayake who was the best person in my till date experience at the entire USA. He was knowledgeable, friendly, helpful, polite, good service ethics, professional, down to earth, good listener, out of the box thinking, good with numbers and last but not least good human being with patience. He took all my frustration and all issues I had with Honda. He made me think again to visit Honda. I would not say others are not good but he is the best (my perception). I would recommend all my friends and family to consider him first as soon the word Honda strikes in mind. Thanks Sen Dissanayake! Customer: Krotha with Honda insight 2019, Metallic Steel More