Norm Reeves Honda Superstore Cerritos

Jeff Aoki is very good sales person. He never put me under any pressure when I bought my Accord. He patiently answered all my questions from the features of the car till the price. He is an honest an under any pressure when I bought my Accord. He patiently answered all my questions from the features of the car till the price. He is an honest and straightforward person . and gave a good after sales service, he always answer his phone when I had any question. Thank you Jeff ! More

Kim was very helpful and knowledgeable and walk us beginning to end, answered all our questions and all the things I need to know about my new car... beginning to end, answered all our questions and all the things I need to know about my new car... More

False advertising, very rude receptionist We were helped by Paul Flores. He advertised to us that the anti-theft alarm system connects to the satellite, and that we can locate the car anywhere We were helped by Paul Flores. He advertised to us that the anti-theft alarm system connects to the satellite, and that we can locate the car anywhere with our phone. Because of this saying, we agreed to buy the alarm system to protect the car. But when we got home and install the alarm app on the phone, we found out that it cannot locate the car anywhere, the car has to be in close proximity like a parking lot. We were very disappointed with this false advertising so we came back the next day, the receptionist saw us coming in and didn't even greet or crack a smile at us, nothing. She just left us waiting there in the lobby. After some time, my Mom got upset visibly so she called one of the guys in the cubicle out to help us. Our salesman was not working that day so we had to come back another day to talk to him. We came back the third time to talk to Paul about his false advertisement, he denied that he said the system would work with far distance. He just said sorry and told us that it would cost more money to remove the alarm system out of the car. This is also another misleading information, because at the beginning, he told us that the alarm was already installed on the car, if we don't want it, they just had to deactivate it, nothing about removing it out of the car. We are very disappointed about the dishonesty, false advertisement, and attitude of the employees here. More

If I could do 0 stars, I would. They are dishonest salesmen, very manipulative and manager was not willing to work with me at all. I went in less than a week ago and was 100%sure I walked out with an salesmen, very manipulative and manager was not willing to work with me at all. I went in less than a week ago and was 100%sure I walked out with an amazing 2018 Honda Accord touring. Days later when I transferred over my insurance, I got the paper back saying that I was insuring a EX-L model and when I called to tell them there was an error, they said that was what the dmv reported the car as. I called the dealership and spoke with the manager and was told that yes I took home an EX-L. And when I told him that’s not what your salesman told me I purchased, and even after I had went through all of the contracts that I signed, nowhere did it verify whether It was an EX-L, or the touring. He then told me that there must have been some sort of miscommunication, and I reassured him that there was no miscommunication, I was certain that I was taking home the highest trim at a good deal for the price. The manager practically dismissed me and said there was nothing he could do. I will never buy a car from here again, and this was my second one that I purchased from them More

Kevin was super helpful and very knowledgeable about everything I had concerns with, he made the lease of my first brand new car very easy and I would 1000% return just because of his service and dedica everything I had concerns with, he made the lease of my first brand new car very easy and I would 1000% return just because of his service and dedication to the customers. More

Ziggy was a great sales men from greeting me at the door to getting me into a car I like highly recommend him thanks again ziggy. to getting me into a car I like highly recommend him thanks again ziggy. More

Amir assisted us and was one of the most genuine people I’ve ever worked with, definitely recommend working with him. He’s very helpful. He made us feel comfortable and did not rush us at all. We went to a I’ve ever worked with, definitely recommend working with him. He’s very helpful. He made us feel comfortable and did not rush us at all. We went to a couple of dealerships to try and see which car I wanted to go with and none of the sales reps helped me the way he did. He was enthusiastic about helping and he didnt seem like we were just wasting his time like other sales reps. That’s why we decided to come back and close the deal with him. Thank you Amir! 🙏🏼 More

Excellence dealership and sales person Norm Reeves Must be proud of their sales person Neel Abdoullahi for his excellent performance as well as cooperation to his client. I will recommend Norm Reeves Must be proud of their sales person Neel Abdoullahi for his excellent performance as well as cooperation to his client. I will recommend him to every potential Honda buyers. More

good job and excellent service given to me by Ibrahim. Highly professional customer service. Two thumbs up for this man. he helps me get the best car for me. Highly professional customer service. Two thumbs up for this man. he helps me get the best car for me. More

She is very professional to the point no hassle sales this was the second vehicle I have purchased with her and plan on coming back for an upgrade this was the second vehicle I have purchased with her and plan on coming back for an upgrade More