Norm Reeves Honda Superstore Cerritos

Robert was outstanding, a pleasure to do business with him. Every person from the parking lot to the service area were so courteous and friendly. We were connected to Robert right away and he came and met us Every person from the parking lot to the service area were so courteous and friendly. We were connected to Robert right away and he came and met us and explained he was finishing with a customer and would be with us directly. So polite and effecient. There was only one employee in the finance area and it was a long wait. Michael came to help and was super pleasant and explained every detail of the transactions. He is very professional and friendly. We had an extended wait time of over two hours for the vehicle to be washed. It was a long day. Overall the experience was a pleasant one and everyone did their best. Robert apologized many times for the delays and informed us of the status and gave us heads up that they were behind in the car washing area and apologized for the long wait. We also had not noticed that the car was to have the exterior strip on it and only noticed when we got home. I notified Robert, he arranged to order the part and will have it installed when it arrives at your dealership. More

Too Large to Care So I accompanied my recently retired aunts to this dealership seeking for a new lease to replace their 2015 Honda Pilot EX with 24,000 miles on it. W So I accompanied my recently retired aunts to this dealership seeking for a new lease to replace their 2015 Honda Pilot EX with 24,000 miles on it. We explained that these were potentially third time Honda Pilot lease customers, that the trade-in situation was quite favorable, and that their credit scores were above 800 points. In good faith, we also explained that given their retirement, budget was of the essence, and so they were looking to maintain or lower their monthly lease payment for a 2017 Pilot. The initial salesman, Adrian Pielea, failing to even show us the vehicle, shrugged us off and sent in Mr. Brett Gringhaus to take over the conversation. Again, I explained the situation to Mr. Gringhaus, and I explained that at that point, we had not even seen the vehicle. Brett's reply? What is the point if we cannot come to terms on the numbers? No one just settles for a Pilot. People pay $400 and above for a Pilot lease, and I do not mind giving the car away, but we cannot lose so much money on the car. I said okay, but mind you I just took them to the Kia and Hyundai dealerships down the street, and those dealers can certainly keep their current lease payment for a Sorento or a Santa Fe, but we desired to give Honda a chance, given their history and circumstances. Brett's reply was, it makes more sense for them to go there. I said, so you would prefer to let go qualified, loyal Honda customer vs running the numbers to see what you can do for them? Brett's reply, "I'll shed a tear for them, but it makes more sense for them to go there." I should also add that the conversation was frequently interrupted by cell phone calls to Brett's phone, which he took, leaving us waiting. With the "tear" comment, I thought this was such an amazing human being representing Norm Reeves that we could no longer bask in his glow light. So, I decided to stop the conversation, and we parted ways, cordially, and moved on. Well, we then went to another Honda dealer. What a difference!!! Despite the above circumstances, they never hesitated to show my aunts the 2017 Pilot, their sales manager listened to what we had to say, and he quickly resolved to find them the vehicle that they wanted for the price they wanted. We got it!! A 2017 Pilot at a lower monthly lease payment than the current one with a very reasonable down payment. Why? Because numbers work differently at this dealer?? NO! Because they took the time to listen and evaluate the situation. The key was the trade-in. The resale value was higher than the amount owed, so the amount of $ left over could be applied towards the down payment, thus lowering the monthly payment to below what my aunts had been paying (thus tending to their primary concern, monthly payments). The dealer even threw in a 2 year service contract in appreciation for their loyalty and business. Now this was genuine customer care and concern! These really were helpful Honda people! The kicker?? The new dealership did not have the 2017 Pilot in the color my aunts wanted, so they searched for it. The dealer found it, at Norm Reeves Honda! So the same vehicle Mr. Brett Gringhaus believed would waste his earthly time showing us, ended up being sold by the new dealer at the terms my aunts had requested. We quickly and summarily removed the Norm Reeves paper plate holder and proudly put in the new dealer's in its place. My impression of Norm Reeves? Too large to care. We were wasting their time with our sob story, and they let us know it. Time is money, and we weren't it. Apparently little do they (or Mr. Gringhaus) understand that business does not just grow on the one deal, but on the referrals and the repeat business, including service! Mr. Grighaus, almost single-handed, destroyed not only this deal, but any and all others, including mine, as I too could have been interested in a purchase for my family. Never setting foot on this dealer's floor again. More

Ray Saboor and Mike Faraj were awesome!!!! Ray and Mike were extremely friendly, helpful, and patient. They went above and beyond to make sure that I left happy, and excited about my brand new Ray and Mike were extremely friendly, helpful, and patient. They went above and beyond to make sure that I left happy, and excited about my brand new car. I was a little nervous at first because this was my first time buying a brand new car, but their kindness and helpfulness really put me at ease. So freaking excited to have my dream car!!! More

100% Satified With My New Honda! Thanks to Diego Cruz! I Highly recommend asking for Diego Cruz! He assisted me on purchasing my New Honda Accord Sport! He's very professional, excellent customer service, I Highly recommend asking for Diego Cruz! He assisted me on purchasing my New Honda Accord Sport! He's very professional, excellent customer service, polite and made sure I was 100% satified with my purchase. I can't thank him enough for helping me get through this process as smoothly as possible! More

Awesome When we first arrived no one seem to take us as serious buyers. And kept passing us from one associate to another. Apparently everyone was busy to hel When we first arrived no one seem to take us as serious buyers. And kept passing us from one associate to another. Apparently everyone was busy to help us out. So they had us on waiting. Then, after the waiting we ask to see a specific car and they didn't want to bring the car from the warehouse but yet want to show us a different trim and without even looking at the car or going for a test drive they thought it was ok to just jump and start the paperwork. We got frustrated after going back and forth with viewing the actual car and having us wait some more we almost walked out the door unsatisfied but thanks to Ray Saboor whom step in and did what the others couldn't. Showed us the actual car we saw online. He went out his way to get the car from the warehouse. Washed it for us and filled up the gas tank. We got to go out for a test drive and he answer all my inquiries. Plus Ray gave us a good deal for the car. Thanks for your help Ray. I tottally recommend going to him when buying your car. He was very helpful and a fun guy to be around with. He did his job very professional. More

Sen is the man to see! Sen was one of the most patient and professionals I've ever worked with. I had a terrible experience with a Ford dealership and I walked in to Norm Re Sen was one of the most patient and professionals I've ever worked with. I had a terrible experience with a Ford dealership and I walked in to Norm Reeves Honda. Not only was Sen willing to help, they went above and beyond. I love my car Sen, thank you sir! Ivan/Mallory More

Great experience Just bought my first car on 8/19 was very nervous at first but Susanna Yim and Jose Magana made it a great experience. Got the exact car I wanted for Just bought my first car on 8/19 was very nervous at first but Susanna Yim and Jose Magana made it a great experience. Got the exact car I wanted for a good price. Susanna makes sure you are 100% satisfied. More

Perfect Christy was a big help throughout everything, she made getting a new car so easy & simple. She was very attentive, funny & caring. I will definitely b Christy was a big help throughout everything, she made getting a new car so easy & simple. She was very attentive, funny & caring. I will definitely be going back to her. More

It was an amazing experienced. He was really helpful. He explained everything very well. I'd like to visit there again and get another car. I'd recommend you people to visits there He was really helpful. He explained everything very well. I'd like to visit there again and get another car. I'd recommend you people to visits there & get you a wonderful car..... More