Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Norm Reeves Honda Superstore Cerritos
Cerritos, CA
10,188 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 10,188 reviews
May 23, 2016
EXCELLENT! We would like to commend Mr. Kash Varzandeh @ Norm Reeves for his stellar customer service. He helped make the purchase of our new CRV a pleasant and We would like to commend Mr. Kash Varzandeh @ Norm Reeves for his stellar customer service. He helped make the purchase of our new CRV a pleasant and stress-free experience. He answered all our questions and provided the necessary information without any pressure. The whole process was quick and seamless. The bottom line was respect for the customers and their choices while providing professional service. Amazing! More
by PYH
Employees Worked With
May 22, 2016
Thank you so much Jerry for helping us get the car we wanted had a wonderful experience the times that I had gone to a get a car I can't be more thankful . so much Jerry for helping us get the car we wanted had a wonderful experience the times that I had gone to a get a car I can't be more thankful . More
by Ana1991
Employees Worked With
May 22, 2016
I'm very happy I really liked the way Rafael Messen treated me and answer all the questions that I had about the car. If Rafael happens to help you out when you at t I really liked the way Rafael Messen treated me and answer all the questions that I had about the car. If Rafael happens to help you out when you at the dealer he's a really nice guy and he will try his best to help you out with any questions you have about the car or anything els. More
by parentscortes
Employees Worked With
Rafael Messen
May 21, 2016
Lack of Customer Service Was there at the dealership last week and it was the worst day I had. I was there for a total of 4 hours trying to purchased a Honda Certified Vehicle Was there at the dealership last week and it was the worst day I had. I was there for a total of 4 hours trying to purchased a Honda Certified Vehicle. Previously I had purchased 2 new vehicles there, but last weekend, I felt that I wasn't important to them as far as a customer. I test drove the car and noticed stains in the rear seats as well as the door panels. I informed them that this needs to be taken care off in case I decide to purchase it. They said they will. We went to get approve as far as financing it but, I got the run around. They came with this outrageous APR and I was about to walk out when they brought it down to a reasonable APR. I know that my credit wasn't as good as it was before, but I hate those tactics that dealership uses. Then went to Finance which took half an hour to get help. Went through and signed the paperwork. As we were completing this, my car was almost done as far as detailing it. Ten minutes later, car was fine and went to inspect it. My first place to check was the rear seats and the door panels. They were still stain and felt they did a rushed job. Then I noticed the front passenger door which had a scratch as long as 12 inches. I brought this up to Valerie and she brought Terry ( Customer Service Relations ) Manager. They both stated to give them time to try to correct it by bringing the car in another day. They made it clear there wasn't any guaranty that the stains nor scratch could be removed. They will do their best to removed them. I told them that it's unacceptable. I got to be assured that stains and scratch will come off. They said no and I informed them I can't take the car unless they lower the price. They both went inside to speak to upper management. Ten minutes later, Valerie came back and said they can give me 2 complementary oil changes which in total was three that I was getting. I said no, and the contract was voided. Had to call my wife to bring back the extra set of keys she took due to that my son was sleepy and cranky. I ask Valerie if speaking to the General Manager will change anything, she said no and that was the best deal they can give me. On Monday I sent and Email to Vince Marquez (General Manager), but he never returned my email. It's sad and I felt it was unacceptable that he didn't even had time to reply to a loyal customer. I appreciate what Valerie, Terry, and Brett did, but I felt that upper management lacked customer service. I will never or will refer anyone to Norm Reeves Honda in Cerritos. More
by Jorge Castillo
Employees Worked With
Vince Marquez
May 20, 2016
Thank you Sonny Wu! 2nd time buying from this dealership with salesman Sonny Wu. I highly recommend him...smooth visit got us what we wanted and are very satisfied:) than 2nd time buying from this dealership with salesman Sonny Wu. I highly recommend him...smooth visit got us what we wanted and are very satisfied:) thank you Sonny Sincerely Tony & Nadia More
by Tony&Nadia3
Employees Worked With
Sonny Wu
May 19, 2016
THANK YOU THOMAS Thomas was just superb. He was extremely helpful and efficient. Just get in your car and drive over right now. Just do it. Simply amazing. Thomas was just superb. He was extremely helpful and efficient. Just get in your car and drive over right now. Just do it. Simply amazing. More
by limba
Employees Worked With
Thomas Bulchand
May 19, 2016
Thank you Michelle! Michelle really helped me out and was very patient with me. She let me take my time with deciding which vehicle I wanted to purchase that fit within m Michelle really helped me out and was very patient with me. She let me take my time with deciding which vehicle I wanted to purchase that fit within my budget and answered any questions that I had. Very helpful and a pleasure to work with. More
by Luis
Employees Worked With
Michelle Villanueva
May 19, 2016
Thanks, Thanks to adrian who made us a good deal, on a new honda civic sports.so appriciated hes bussness with us. Really love and enjoy the new car. Thanks to adrian who made us a good deal, on a new honda civic sports.so appriciated hes bussness with us. Really love and enjoy the new car. More
by Ejsamson
Employees Worked With
Adrian Pielea
May 18, 2016
Thank you shawn My first car & I walked out with a new 2016 Honda Civic. Shawn had so much patience with me and made the process extremely smooth. My first car & I walked out with a new 2016 Honda Civic. Shawn had so much patience with me and made the process extremely smooth. More
by anaaep
Employees Worked With
May 17, 2016
Lease of Honda Car Dan Stonescu was a great at help in our leasing of a 2016 Honda Car. He knows all the "ins-and-outs" of leasing at Norm Reeves. I will definitely seek Dan Stonescu was a great at help in our leasing of a 2016 Honda Car. He knows all the "ins-and-outs" of leasing at Norm Reeves. I will definitely seek him out anytime I go to the dealership. More
by Dave
Employees Worked With
Dan Stonescu
