Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,121 Reviews

1,121 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
May 04, 2024

Professional very clean wait wasn't that bad would come back for service 10 out 10 More

by e_lujan87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with us. We look forward to serving you again in the future!

May 04, 2024

Very pleased with the advisor and service, thank you. Steve Should get a raise or two More

by msamaniego
Workmanship
Recommend Dealer
Yes
Employees Worked With
Steve mendoza
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our advisor, Steve. We'll be sure to pass along your appreciation.

May 04, 2024

Ones again Trevor provided outstanding service. I really appreciate his great work ethic. Thank you. More

by edithbarrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your experience! We're thrilled to hear that Trevor provided outstanding service. We'll be sure to pass along your kind words to him.

May 03, 2024

Clean and spacious waiting areas including restrooms are maintained well. It’s great there are options for vending machine and outside vendors are allowed to be going around selling food or snacks. More

by becca.artadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for recognizing our efforts to maintain a clean and comfortable waiting area with amenities. We appreciate your feedback and strive to continue providing a positive experience for all our customers.

May 03, 2024

Typically ok. Did not check back seat like i asked. Seams separated, and want to know if it is covered under warranty. As usual I waited for my car and the wait w More

by deb_byrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintenance
May 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry for any inconvenience caused by the wait and oversight. Please reach out so we can address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

May 03, 2024

The service was a smooth transition. So far I’m happy with the results with service More

by heavenn2cs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Ortiz Service dept
May 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear that your service experience went smoothly and that you're happy with the results. We look forward to serving you again in the future!

May 03, 2024

I had my appointment with Honda for emission system alert only. But on my way there my A1 service appeared as well as the battery alert I have told them there’s a multiple alert showed on my way, if they ca More

by Victoria Alaniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Vargas
May 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about your experience. Please accept our sincerest apologies for any inconvenience caused. Please contact us directly at your earliest convenience to discuss how we can resolve this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

May 03, 2024

Everything is good. Nothing to say about it. The time and communication is little bit off. Would been better otherwise everything was is perfect. More

by Bali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're glad to hear you had a positive experience overall. We'll work on improving our timing and communication to ensure an even better experience next time.

May 03, 2024

Great customer service evertime I've been there. The wait times can be long but they update and check in on you. More

by phleibbotomy4jojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
May 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We appreciate your patience and are committed to providing top-notch service every visit. We look forward to welcoming you back soon!

May 03, 2024

I was very satisfied with service I will be recommending your services to my family and friends I will definitely be taking my vehicle to you guys for my future services More

by vasquezfernie.fv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony ortiz
May 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and recommendation! We're thrilled to hear about your positive experience and look forward to serving you and your vehicle in the future.

...
10
...