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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,190 Reviews

1,190 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 23, 2023

No loaner cars. No courtesy shuttle. No special considerations for customers returning multiple times for same issue. EXTREMELY long wait times! More

by moosd1714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Salas. 5 STAR
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about the challenges you've faced during your visits. We understand your frustration, and your feedback is valuable to us. We'll take your comments into consideration and work to improve our services to better accommodate our valued customers. Thank you for sharing your experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
September 22, 2023

All your employees have been very attentive and courteous and very respectful. should be commended. More

by Teresa Baltazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center at arrival.
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

All your employees have been very attentive and courteous and very respectful. should be commended.

Helpful
September 22, 2023

I have been very satisfied with service. I was especially pleased with Anthony Ortiz professionalism and requested him again. More

by ibouzas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you've been satisfied with our service, and we appreciate your loyalty. Anthony Ortiz is a valuable member of our team, and we'll make sure to have him assist you again with the same professionalism you've come to expect. Thank you for choosing us!

Helpful
September 21, 2023

Trevor Rodriguez was great, he did not make me feel as if I was bothering him with my car issues the way Miguel did in the past. I'm glad I got new help and I will definitely request him on my next future ap More

by Lunabella93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that Trevor Rodriguez provided you with great service and made you feel valued during your visit. Your satisfaction is important to us, and we're here to assist you with your car issues. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to helping you with your future appointments. Safe travels! 🚗🌟

Helpful
September 21, 2023

Your people services very good but we need discount because I always take my car to Honda service when needed More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Ly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kelly Lujan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Atienzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty in choosing Honda service for your car needs. While we do our best to provide competitive pricing and high-quality service, we also periodically offer promotions and discounts. We recommend checking our website or contacting our service department for information on any current discounts or special offers that may be available.

Sep 21, 2023 -

None responded

I Like Honda. I had a Honda Motorcycle 50cc piston.when I was young in Viêt Nam 1966. Vety Good Car.Thanks

Helpful
September 21, 2023

I was pleasantly surprised how quickly my vehicle was serviced to repair all four recalls that were on my vehicle. More

by slizott11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that your vehicle's four recalls were quickly and efficiently serviced. Customer safety and satisfaction are our top priorities, and we aim to provide prompt service for all necessary repairs. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.

Helpful
September 19, 2023

The best and most trustful dealership. Their customer service is the best and most friendly. More

by jenniferamador0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH VARGAS
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're honored to be considered the best and most trustful dealership. Our commitment to excellent customer service is unwavering, and we're always here to assist you.

Helpful
September 19, 2023

No one called me to tell me my car was ready. Waited like 20 minutes for my car no one brought it to me. Saw my car & walked up to it and got in. No one verified that it was car. More

by dno315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience regarding the tire pressure check. Your feedback is valuable, and we'll review our procedures to ensure we meet the standard expectations of our customers in the future. Thank you for bringing this to our attention, and we appreciate your input.

Helpful
September 19, 2023

Was very happy over all thank you! For all grate Job! On taking care customer. More

by Alex, N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Mendoza
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you were very happy with our service! Thank you for your kind words, and we're here to take care of our customers. If you ever need anything else, don't hesitate to reach out. Safe travels!

Helpful
September 19, 2023

Good service and good quality experience service provider explained in details everything good quality service More

by miteshkumearpatel1x171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot find the service person
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that you received good service and had a quality experience with our service provider. Detailed explanations and quality service are our priorities. If you have any more feedback or need further assistance in the future, please feel free to reach out.

Helpful
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