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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,340 Reviews

2,340 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 01, 2024

Service was OK but when I didn’t want a repair done they parked my car in the furthest spot in the parking lot and made me look for it More

by kmac1258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Please accept our apologies, and we'll address this with our team to ensure it doesn't happen again.

May 31, 2024

George is great and gave great service i will be calling him back to get my next service More

by mikeyounglee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George is service
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May 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear that George provided you with excellent service. We look forward to assisting you with your next service.

May 31, 2024

The service just was not right and I had to bring my car back and not happy More

by pasillas8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie Canales
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Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced with our service. Please contact us directly so we can address your concerns and ensure your satisfaction. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

May 31, 2024

Es lo mejor como te ayudan en el carro te tratan bien y hacen rapido todo More

by sandralamnas454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. We strive to provide excellent service and efficient assistance to all our customers. We appreciate your feedback!

May 31, 2024

They were rude git no service on a car i purchased 10/7/2024 not likely to refer anyone More

by stephaniewillis113053@gmail.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about your experience. Please reach out to us directly so we can discuss your concerns and ensure your satisfaction. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

May 30, 2024

The sales service was excellent, but service center it’s the worst , next time o have to find another place for the service More

by mismerio87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience. We're thrilled to hear that you found our sales service excellent. We're committed to addressing any concerns you may have regarding our service center. Please reach out to discuss further and give us the opportunity to improve. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

May 30, 2024

Clean, organized, professional and respectful. These are just a few word of what I consider the best Honda Dealership in Southern California. I’ve always and been treated with professionalism and More

by Dgarcia71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and continued loyalty! We're delighted to hear about your positive experiences with us. We look forward to serving you again in the future.

May 30, 2024

It feels like I tell them what’s wrong with my vehicle I think I bought a lemon More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramirez
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May 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Please reach out to our service team so we can address any issues with your vehicle promptly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

May 30, 2024

I always have a great experience at Norm Reeves honda Cerritos, my Sale rep Joseph Vargas took care of my services. Great service! More

by avilos8084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph, Vargas
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May 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Honda Cerritos, we're thrilled to hear about your positive experience with Joseph Vargas! We appreciate your feedback and look forward to serving you again in the future.

May 30, 2024

A great place to take your automobile for servicing. The service is great and customer service is also superb. Definitely recommend this place. More

by Mokarram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service team. We appreciate your recommendation and look forward to serving you again in the future!

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