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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,336 Reviews

2,336 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 05, 2024

Best Car Dealer. Honest, very knowledgeable and they treat the customers with expertise and are very kind and helpful. They go the extra mile to satisfy the customer. More

by myrnafraisse19711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with us. We always strive to provide exceptional service and exceed our customers' expectations. We appreciate your support and look forward to serving you again in the future!

May 05, 2024

This dealership, the entire team, is truly outstanding. We've purchased multiple cars here and consistently had excellent experiences with the salespeople, upper management, and service depart More

by evserranoaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny in Service, Ray sales manager I have also had the opportunity to speak to general manager, Saul he is awesome!
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your continued support and loyalty! We're thrilled to hear about your positive experiences with our team across departments. We appreciate your trust in us and look forward to serving you again in the future.

May 04, 2024

Not good customer service by Ramiro Montes. He said He would order service parts for my vehicle but I just realized that He never ordered it until weeks of waiting More

by delapenasr6ds3d04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramiro Montes
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any inconvenience this may have caused. Please reach out to discuss your experience so we can address this. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

May 04, 2024

This dealership provides quick services and is always willing to help the customer out. I’ve been coming here for more than 5 years More

by hello2kat4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty over the past 5 years! We're delighted to hear that you've consistently experienced our commitment to quick service and customer support. We look forward to continuing to serve you in the future.

May 04, 2024

They were fast, I got my car in an hour after drop off, usually I’m there for 2+ hours. Michael Barr was very nice and helpful. More

by jimenamoreno217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that Michael provided you with fast and friendly service. We appreciate your business and look forward to serving you again in the future!

May 04, 2024

Professional very clean wait wasn't that bad would come back for service 10 out 10 More

by e_lujan87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with us. We look forward to serving you again in the future!

May 04, 2024

Very pleased with the advisor and service, thank you. Steve Should get a raise or two More

by msamaniego
Workmanship
Recommend Dealer
Yes
Employees Worked With
Steve mendoza
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our advisor, Steve. We'll be sure to pass along your appreciation.

May 04, 2024

Busy, busy, busy. Had an appointment but didn’t get checked in until 15-20 mins after. First guy I encountered outside was hanging out cussing and chitchatting, not fr More

by verlin48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Robert Guzman
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We apologize for any inconvenience during check-in and appreciate your patience. We're thrilled to hear Robert provided excellent service. We'll consider your suggestion for a drop-off service. Looking forward to serving you again!

May 04, 2024

Ones again Trevor provided outstanding service. I really appreciate his great work ethic. Thank you. More

by edithbarrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your experience! We're thrilled to hear that Trevor provided outstanding service. We'll be sure to pass along your kind words to him.

May 03, 2024

The service was a smooth transition. So far I’m happy with the results with service More

by heavenn2cs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Ortiz Service dept
May 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear that your service experience went smoothly and that you're happy with the results. We look forward to serving you again in the future!

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