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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,332 Reviews

2,332 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 16, 2024

Very helpful, honest, without pressure. whenever there is a concern everything is explained in detail for me. More

by Dcogshell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us! We're delighted to hear that our team provided you with helpful and pressure-free service. Your satisfaction is our priority, and we appreciate your trust in us!

April 16, 2024

Great customer service, and everything was very easy to understand. First time taking a car to get serviced and had 0 issues. And it was all very quick as well. More

by jonathanorrozco0198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo
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Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that your first service experience with us was smooth and efficient. We look forward to serving you again in the future!

April 14, 2024

The employee very nice and the services are very good I recommend Norm Reeves Honda to my to my family and friends very nice Dealer More

by rodriguezeloy4114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose SAnchez 10
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Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for recommending Norm Reeves Honda to your family and friends! We're delighted to hear that you had a positive experience with our team and services. We appreciate your support!

April 14, 2024

Hi my name is Mary Garton I recently have my car maintenance on my air conditioner I am very satisfied with my service I have received from Norm Reeves Honda service’s I will recommend to all my fri More

by mpgarton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Mary, for your glowing review! We're thrilled to hear about your positive experience with our service team at Norm Reeves Honda. We appreciate your recommendation and look forward to serving you, your friends, family, and coworkers in the future!

April 13, 2024

This dealer provides excellent work and has outstanding customer service. I would recommend my close friends and family to go to this dealership for any future services. More

by Eilleen Fajardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience and appreciate your recommendation. Looking forward to serving you and your loved ones again in the future!

April 13, 2024

Service advisor told me oil change will be done 1-1/2 to two hours. More

by antonbme
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience caused by the extended wait time. We're committed to improving our service efficiency and appreciate your feedback.

April 13, 2024

Thanh is a greatful helper. I already had 2 times appointment with him, I will make appointment with him in future. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
THANH
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're glad Thanh could assist you, and we look forward to serving you again in the future.

April 13, 2024

Robert was very courteous and helpful. I always bring my Honda Accord and CRV here for service. More

by Cwityak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Robert, for your loyal patronage and kind words! We're delighted to hear that you've had positive experiences with our team. We look forward to continuing to provide excellent service for your Honda vehicles.

April 13, 2024

Horrible customer service, I would have to hound them down and never got past the receptionist! I would supposedly be getting calls back and that never happened. And I had to beg for a loaner vehicle eve More

by luc052791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer relations manager, Ruben, Trevor, Christina, Michael
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're deeply sorry to hear about your experience. This falls short of the service we aim to provide. Please accept our apologies, and we'll work to ensure a smoother process in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 12, 2024

Joseph was so friendly and helpful. I really appreciated him helping me. He made the check in amd check out super easy. More

by Erin Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Apr 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear that Joseph provided you with excellent service. We appreciate your business and look forward to assisting you again in the future.

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