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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,318 Reviews

2,318 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 04, 2023

Michael Barr did a top-notch job taking care of all my needs and requests ! More

by karinspruii22m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr service dept
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that Michael Barr provided top-notch service and met all your needs and requests. Customer satisfaction is our goal, and we appreciate your positive feedback. Thank you for choosing us!

November 04, 2023

Oil change service only and I have to wait 3 hours for my car. Unbelievable! I’m thinking to take my car somewhere else More

by ortegardsr6626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced with the wait time for your oil change. Your time is valuable, and we appreciate your feedback. We'll work to improve our service efficiency to ensure a more timely experience in the future. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

I don’t like there service they don’t offer anything for customer not even shulle I like Honda world in Downey the service More

by samirsalloum1012345312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear that you didn't have a positive experience with our service. We appreciate your feedback and will continue working to improve our services to better meet our customers' needs. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 03, 2023

Me gusta que son amable y yo aveces no tengo cita y tratan de ayudarme More

by alimuyz111a0341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind comment and loyalty. We're always here to help, thank you for choosing us!

November 03, 2023

My car was not re set the way it should be and went home sorry More

by boop11742253
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service dept .?
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please feel free to reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

Efficient and customer friendly… accomodating and informed customer of the details of the work. Will not hesitate to get the service again More

by Odie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
Report | Print
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you found our service efficient, customer-friendly, and informative. We look forward to serving you again in the future!

November 03, 2023

My car was completed and was parked in the lot but no one called or text me. I had to personally go ask for the keys. More

by mjperez5791450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We apologize for any inconvenience and will work to improve our communication in the future. Thank you for your feedback. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

Friendly, got me in fast, wasn’t happy with results. Told me nothing my wrong More

by claudiabrinkley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear that you weren't completely satisfied with your recent visit. We value your feedback and would like to learn more about your concerns. Please feel free to reach out to our team so we can address them properly. Thank you for your input. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

HORRIBLE CUSTOMER SERVICE. NO COMMUNICATION. RIDICULOUSLY LONG WAIT TIMES, I.E., 7.5 HOURS WITH NO COMMUNICATION DURING THAT TIME. More

by moosd1714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Salas
Report | Print
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We apologize for any inconvenience you faced, and we appreciate your feedback. We'll work to improve our service and communication in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 02, 2023

Great experience Every time I'm have Sevice done at Norm Reeves it is well communicated by Julie Canales all my vehicle needs then and for future service More

by hdz5
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty and feedback! It's wonderful to hear that Julie Canales has been effectively communicating your vehicle needs. We look forward to serving you in the future as well. Safe travels!

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