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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,440 Reviews

2,440 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 09, 2023

Satisfied Ramiro is very helpful I'm satisfied with his help Ramiro always answer my questions his always respectful More

by Alicia.diaz6461
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience, [Customer's Name]! We're delighted to hear that Ramiro provided helpful and respectful service. If you have any more questions in the future, feel free to reach out. We appreciate your trust in our dealership!

December 08, 2023

Honda Cerritos is always on top of there game, they figure out situations and give you there best option for your car! More

by Azanette11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Atienzo, Sandra Novak, George Santana
Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with Honda Cerritos. Our team is committed to providing excellent service and finding the best solutions for our customers. We appreciate your support!

December 08, 2023

Great customer service, reliable, knowledgeable. Very happy with the service I received from Thanh!! Dependable, always follow through More

by TT
Recommend Dealer
Yes
Employees Worked With
Thanh Sabitier
Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Thanh! We're thrilled to hear that you found our customer service reliable and knowledgeable. We appreciate your business and look forward to serving you in the future.

December 08, 2023

Everything ok but the text to tell me the car was ready didn't reach me. I was waiting but no one notified me. However the sales person who helped me with the how-to video etc made up for that. More

by susanmarlett
Recommend Dealer
Yes
Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for the communication oversight. We're glad to hear that our salesperson was able to assist you with the how-to video. Thank you for bringing this to our attention, and we look forward to serving you again.

December 08, 2023

Service and repairs were done within a great timeframe. The whole process was extremely easy. More

by Ulygaf
Recommend Dealer
Yes
Employees Worked With
Michael Barr
Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our service and repairs! We're delighted to hear that the process was easy for you. We appreciate your trust in our dealership.

December 08, 2023

Excellent service, extremely satisfied. The care & service were outstanding. Mr Aaron was very helpful, listener & respectful. More

by Yemirudemirew
Recommend Dealer
Yes
Employees Worked With
Mr Aaron
Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your excellent experience with Mr. Aaron and our team. Your satisfaction is our top priority, and we look forward to serving you again in the future.

December 08, 2023

When we first got there everything was good Aaron was very talkative which was good he gave us a time when my car will be done. We waited until 1240 and my car was sitting outside done and I was not awar More

by gmgarcia89
Recommend Dealer
No
Employees Worked With
Aaron Perez
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We apologize for any inconvenience caused during the end process. We appreciate your feedback and will use it to improve our communication and service. If you have additional feedback please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 08, 2023

Very knowledgeable and courteous. Kept me updated as to the progress of the repair. Good More

by rshimamoto4
Recommend Dealer
Yes
Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service team. Your satisfaction is our priority, and we appreciate your trust in our dealership. Safe travels!

December 08, 2023

It was good Very helpful My experience is always good when I go there Nice More

by buddah2082
Recommend Dealer
Yes
Employees Worked With
Miguel
Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experiences at our dealership. We appreciate your trust and look forward to serving you again in the future.

December 08, 2023

I brought my car top of the line , and I have a good battery clamp and nice hand break, maybe they thinking I’m not gonna notice the changes . But I ignore it. More

by jeromedulay12171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We appreciate your business and are committed to ensuring your satisfaction. If you have any concerns, please feel free to reach out to our team, and we'll be happy to address them for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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