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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,342 Reviews

2,342 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 17, 2024

Helpful, communicative, and quality work are some of the reasons we continue to patron this dealership. More

by Sarahb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing with us your experience and leaving a five-star review! We appreciate it!

October 17, 2024

I didn't do the service, having a appointment and it would take a minimum of 2 hours to complete an oil change, I don't see the point to make an appointment More

by noemail121019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We apologize for the inconvenience you experienced with the wait time for your oil change appointment. We understand how valuable your time is, and we strive to provide efficient service. Your comments help us improve, and we’d love the opportunity to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

Not the kind of service they used to have! ! People used to be polite, understandable that your policy on shuttles changed but don’t have to argue about I been a client for many years.. thinkin More

by 13bella12@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience. We’re sorry to hear that our service has not met your expectations recently. We value your loyalty over the years and appreciate your feedback about the changes in our shuttle policy. Please know that we’re committed to improving our customer service and would love the chance to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

Lleve mi carro y me lo rregresaron igual con el mismo problema. No lo compusieron. More

by rguzman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Sanchez
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Lamentamos mucho saber que tu experiencia no fue la que esperabas. Apreciamos tus comentarios y nos gustaría resolver el problema que mencionas. Por favor, contáctanos directamente para que podamos atender tu situación y encontrar una solución. Tu satisfacción es muy importante para nosotros. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

Don't understand why I was told i need fuel and transmission fluid service when got it 2 yrs ago. More

by krissywyrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We are sorry to hear about your experience with us and want to help find a resolution. Please reach out to us at your convenience to discuss it further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

I been taking my car for service since I bought it and the tire light keeps coming on i tell them every time and finally they change my tire and change the valve and it still keeps coming out I don't kno More

by famoustaarsk5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention, and we’re truly sorry to hear about the ongoing issue with your tire light. We appreciate your loyalty and want to find a proper solution. Please reach out to us directly so we can discuss this matter further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

Car salesman Neal was terrible to deal with. Outright lied about simple things and didn't make sure there was gas in the car after being sold to me. Finance guy was really helpful with informati More

by Funkfried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Abolssedgh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We want to make sure you are fully satisfied with your purchase and are here for you if there are any unresolved issues. Please reach out to me at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

main guy i worked with was great but the boys that check you in were unfocused and rude More

by biasofmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your review. We appreciate your feedback and will use this to provide better customer service. We hope to help you with all of your future service needs.

October 17, 2024

Javier Peña at Honda Norma Reeves Cerritos CA always provides quality and best customer service, especially when I am in a pinch for time, he is a great guy! More

by edwardmendoza210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Peña
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review! We appreciate you providing this feedback and sharing your experience with Javier and our team.

October 17, 2024

Darrel Pork had been my Honda guy for the 4th time straight… he’s always super accommodating and always have answers for every question. This time he has given me tips on how to maximize mileage on my More

by joanjernigandds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving us a five-star review and sharing with us your experience. We are happy to hear about your exciting new purchase and appreciate you returning to us for another vehicle. Enjoy your new CR-V hybrid!

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