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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,562 Reviews

2,562 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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August 08, 2025

They treat me like family so I consider myself a part of the Honda family my service guy is very helpful respectful and shows courtesy toward elders so I want to say thank you honey for treating me like fam More

by oneducklarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Joseph Vargas, Service Vdvisor
Aug 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're touched, Larry! Joseph and the whole team will be honored to hear this. Treating guests with respect and care is how we operate, and we’re glad you feel like family. We’ll always be here for you.

August 07, 2025

They did my oil change transmission fluid and we’re supposed to rotate my tires. But they did everything else but rotate my tires, but somebody said they did. but they did not. was not happy. More

by David Prado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
Aug 08, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for letting us know about your recent visit, David. We understand the importance of getting every part of the service right and want you to feel totally satisfied by your experience. Please feel free to reach out directly so we can check up on this tire rotation for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 07, 2025

Took weeks to get someone to order a part. Also, a loaner car which was promised was unavailable for over an hour and only then after speaking to a general manager and filling out a survey. More

by ozsome3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, thank you for taking the time to share your feedback. We're happy to hear that your experience with us was mostly positive, but we apologize for the part delay you encountered. We value the opportunity to improve and hope to earn that fifth star during your next visit. If you need anything else, just let us know.

August 07, 2025

Norm Reeves Honda is conviently located and their service is tops. Service managers always take care of my problems. More

by neldredggiezq11057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Aug 08, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We love being your go-to place for both convenience and care! It’s great to hear our service managers always support you. Thanks for trusting us and including us in your Honda journey!

August 05, 2025

Clean, nice comfortable waiting areas. Friendly staff. Clean restroom. Can take a look at the latest available stocks(vehicles) More

by LGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there! We’re so happy you loved our cozy waiting lounge and sparkling restrooms. Next time you swing by, we’ll be ready for more five stars and smiles!

August 05, 2025

Nice experience and very professional. Didn’t wait too long either. Will come back again when service is due More

by rickdaruler0720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Aug 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Rick, we’re pumped you enjoyed a smooth, professional visit without the wait. Your kind words fuel our day. We’ll be ready and waiting when it’s time for your next service!

August 05, 2025

Fue muy rapido el servicio y la atencion exelente a la hora de explicarme las cosas. More

by icamarillos28
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
Aug 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

¡Muchas gracias por tus palabras! Nos alegra que todo fuera rápido y claro al explicarte. Aquí te esperamos siempre con la mejor atención.

August 05, 2025

I had no issues in regards to the wait time. I was informed when my car was ready. More

by natrome69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Aug 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the nod on our timing! We aim to keep you informed and on schedule, and if you need anything else, let us know. See you next time your car needs a little TLC!

August 04, 2025

long beach honda is better. i wouldn’t go back here if the choice was up to me. More

by lauralbc2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
michael,barr
Aug 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re sorry to hear your visit didn’t leave a stronger impression. If you have any specific information about your experience, we'd like to discuss it with you. Please feel free to contact me with specifics. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

August 02, 2025

My experience with my appointment at Honda was great, the service was fast. I dropped it off and was finished before that actually time given. More

by slopez_15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services department
Aug 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Nothing beats service that finishes sooner than promised! Thanks for trusting us with your appointment. We look forward to your next visit.

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