Norm Reeves Honda Superstore Cerritos - Service Center

Great friendly service once I arrived and I appreciate Natalie reaching out to me to offer a great deal on service. Natalie reaching out to me to offer a great deal on service. More

When I went to pick up my car, another customer accidentally took my key fob and I had to wait for an hour and a half to get a new key. Poorly organized accidentally took my key fob and I had to wait for an hour and a half to get a new key. Poorly organized More

Dealership is always clean and organized and leo Lazcano is the best! He is very friendly and knowledgeable. He is also very approachable about any questions or concerns I've had about my car. I will come b is the best! He is very friendly and knowledgeable. He is also very approachable about any questions or concerns I've had about my car. I will come back to this dealership for his flawless customer service alone. I will no longer take my Honda anywhere else thanks to Leo Lazcano! Thanks Leo! More

Quality service Excellent communication Reviews past car service history Friendly Knowledgeable Car is ready at time promised car service history Friendly Knowledgeable Car is ready at time promised More

The wait was horrible, I waited over 3 hours for an oil change ONLY, and that was only because they decided to check in with one of technicians to ask how much longer my car was going to take to be ready. change ONLY, and that was only because they decided to check in with one of technicians to ask how much longer my car was going to take to be ready. When I approached the technician, he went to go ask the guys working on my car and apparently they already had my car ready since I don’t know when and they just had me waiting. I understand they get busy, however they need to be more attentive to the customers. I also noticed a lot of staff in the auto shop just playing around and talking to each other which did not give a good impression. More

Took my car form service and they were Very attentive and fast drive is a little long but it’s fine and fast drive is a little long but it’s fine More

I HAD NADE AN APPOINTMENT JUST FOR TIRE ROTATION SINCE I HAD PURCHASED MY TIRES FROM YOUR ESTABLISHMENT. I HAD A 10;20AM APPOINTMENT AND ARRIVED A LITTLE EARLY. I WAITED FOR OVER THREE HOURS. I TRULY THOUG HAD PURCHASED MY TIRES FROM YOUR ESTABLISHMENT. I HAD A 10;20AM APPOINTMENT AND ARRIVED A LITTLE EARLY. I WAITED FOR OVER THREE HOURS. I TRULY THOUGHT IT WOULD HAVE BEEN MORE EXPEDITIOUS. AGAIN, I WAS WRONG. YOU DO HAVE ALOT OF PERSONNEL TO GREET YOU WHICH IS NICE, BUT THE TIME FOR SERVICE TURN AROUND WAS QUITE MORE THAN I ANTICIPATED. MAYBE IF I DIDN'T HAVE AN APPOINTMENT, I WOULDN'T HAVE HAD TO WIAT AS LONG FOR JUST A SIMPLE TIRE ROTATION. YIKES. MR. MICHAEL BARR MADE THE EXPERIENCE TOLERABLE. HE WAS VERY ACCOMMODATING AND SUPPORTIVE AND DID THE BEST HE COULD. HE SALVAGED WHAT MIGHT HAVE BEEN A TEETH GRINDING EPISODE. THANKS MIKE!!!!! More

This last appointment Reeves took care of me n managed to my oil change in 1 hour instead of 2 1/2 which was great n it like the way they send me pictures of my car illustrations n necessities thank you the my oil change in 1 hour instead of 2 1/2 which was great n it like the way they send me pictures of my car illustrations n necessities thank you the goal is continue the platform n growth at a customer n service writer understanding which levels the playing field n more customers More

Very good dealership, they resolved my issue with my car it was something related to the electric circuit part of the car covered under the manufacturer warranty and my advisor Miguel was able to keep my on it was something related to the electric circuit part of the car covered under the manufacturer warranty and my advisor Miguel was able to keep my on the loop. More

The team there I very professional and is very help in answering any question I had. answering any question I had. More