Norm Reeves Honda Superstore Cerritos - Service Center

Annoying attitude from the guy and never truly answered my question, just wanted to add some more stuff to my total. 3rd time I come and schedule my recall and I called ahead and said it was good and w my question, just wanted to add some more stuff to my total. 3rd time I come and schedule my recall and I called ahead and said it was good and when I get here they say they can’t do it and with attitude. Also I went in for a simple oil change and filter change and now my car is hesitant to start, truly my 2nd worst experience at a Honda is with you guys. More

Excellent Customer Service by Joseph Vargas! He is very professional and polite. Thank you very much. He is very professional and polite. Thank you very much. More

Recommended very good personal this is my 3rd car getting here with Norm Reeves Honda here with Norm Reeves Honda More

I had an appointment to reset the electrical issues on my car, they told me my wait time would be 4 hours, I had an appointment. This is a new car and I have so many electrical issues. I couldn’t wait so I car, they told me my wait time would be 4 hours, I had an appointment. This is a new car and I have so many electrical issues. I couldn’t wait so I made another appointment for another day willing to wait 4 hours but this time I was told I would have to leave my car all day. Ridiculous, the car is brand new and I have to be without a car for an entire day so they can reset the glitches. Now I have to make accommodations and go back a third time More

Took 2 hours for an oil change even with appt. 11:15am until 1:20pm 11:15am until 1:20pm More

People very nice and try to help as much possible. Last visit still have issue not resolved yet, but working on. Last visit still have issue not resolved yet, but working on. More

Car service was great, I wish they would try to give better discounts if you get lots of work done to your car. Financial department tried to get me in to trade my car in and get a new car, they said I better discounts if you get lots of work done to your car. Financial department tried to get me in to trade my car in and get a new car, they said I had 12% interest and should try to refinance. But, whoever spoke with me made that up bc my interest is 3% since I drove it off the lot. Be careful with salesman, trying to get you to come in and get their commission off of you. They don’t care what financial plan you have in your personal life, they just want to get you to sign a contract and pay them more. But that’s all car dealerships. More

Great service like always. Made sure everything was good with the car before I was able to leave. Like always Brian Salas great service Made sure everything was good with the car before I was able to leave. Like always Brian Salas great service More

First time bringing my car to the Cerritos service , my assigned service advisor is Aaron Perez. Left happy with my car serviced and all questions I had were answered . Book your next service appoint assigned service advisor is Aaron Perez. Left happy with my car serviced and all questions I had were answered . Book your next service appointment with Aaron Perez. More

The employees that walked by us while we were waiting were very nice. Bryan lied to us. were very nice. Bryan lied to us. More