Norm Reeves Honda Superstore - Huntington

I love Norm Reeves Honda HB. I have been a loyal customer since 2005. I bought a 2020 odyssey (from a different Honda dealer) that I believe is a lemon and it has caused me much I have been a loyal customer since 2005. I bought a 2020 odyssey (from a different Honda dealer) that I believe is a lemon and it has caused me much distress and difficulty as I haven't felt safe driving it at times. It has taken a toll on my trust in Honda... and caused distress in my life. NR HB has helped me, although, not without difficulty. It's still to be seen if my car is fixed now. I refused to pay for another diagnostic when the car has been stalling on me at intersections since before the warranty ran out. Time and again I have brought it in and they said this time this will fix it. And I go to drive it and sure enough it's not fixed. I have had my battery changed twice in less than five years I have needed three different multi-purpose cameras. And thankfully since I pushed back, Norm Reeves reached out to Honda corporate and got me a free multi-purpose camera installation to replace the one that has been defective since 2022.. I am grateful. Although, I wish I hadn't had to be so firm and push back so much. I wanted Honda to stand by their product. In any case, I will still come to Norm Reeves. I don't know if I will keep my van or not. But I really do like Norm Reeves. They have been good, professional and patient. More

Excellent service. Tony Lagos is very efficient. Service is always done to my expectations. Great! Tony Lagos is very efficient. Service is always done to my expectations. Great! More

Excellent customer service and addressed all my questions. We have bought cars previously from this dealership and always received good customer service 👍 questions. We have bought cars previously from this dealership and always received good customer service 👍 More

Viviana Saenz is an excellent representative of the service department. She is very professional, knowledgeable, and friendly. She is the person I make my service department appointments with. service department. She is very professional, knowledgeable, and friendly. She is the person I make my service department appointments with. More

Clayton got me in and set up quickly. Explained my service options thoroughly. He was friendly and professional. Explained my service options thoroughly. He was friendly and professional. More

Benito gave me a very good customer service. Thank you so much for making a good experience. Thank you so much for making a good experience. More

Always Easy and accommodating service department. We don’t take our cars anywhere else. You can depend on the service getting done right. We don’t take our cars anywhere else. You can depend on the service getting done right. More

Absolutely amazing would recommend other friends to this place they had the car on what i need place they had the car on what i need More

This is my second visit to Norm Reeves. I’m very impressed with their professionalism and being open to suggestions. I just brought it in for a factory recall and they got it completed earl I’m very impressed with their professionalism and being open to suggestions. I just brought it in for a factory recall and they got it completed earlier than expected. More

Service was efficient and completed in a timely. Service advisor Clayton was knowledgeable and pleasant to work with Service advisor Clayton was knowledgeable and pleasant to work with More