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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.8
1,563 Reviews

1,563 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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January 17, 2024

Clayton has made my entire experience at Honda so easy! This Honda location feels like home More

by Ettracer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for your kind words! We're thrilled to hear that Clayton and our Honda team made your experience easy and welcoming. We aim to make our dealership feel like a home away from home for our valued customers. We appreciate your support!

January 17, 2024

I like your staff very much. Very kind and polite. All of my concerns and issues always get resolved. Thank you! More

by Dlisham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear that you've had positive experiences with our staff. Your satisfaction is our priority, and we appreciate your feedback!

January 17, 2024

They are always kind and helpful ! Answer my questions honestly and explain whatever I may not understand!!!! Just good people and they take good care of my car!!!!!! More

by Celaine36
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're delighted to hear that you've had positive experiences with our team. We appreciate your trust and look forward to continuing to provide excellent service for you and your car.

January 17, 2024

Great group of people working here. Every department was super professional and helped me with all the paperwork. Would recommend to friends and family. More

by Kostner
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Catherine Schlueter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Murguia, Jeff Aoki
Jan 17, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team provided you with professional service. We appreciate your recommendation and look forward to assisting you, your friends, and family in the future. Safe travels!

January 17, 2024

Quick and painless and the dealership made the process easy. No pressure, didn't feel rushed. More

by Raacchum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for taking the time to share your experience! We're thrilled to hear that your car-buying process was quick, painless, and pressure-free. We appreciate your kind words and look forward to serving you in the future.

January 17, 2024

Yes, my oil was changed. No, my text-to-talk was not fixed. And xxxx no, my Pilot does NOT need $1800 of front suspension replacement. I need to rethink where to take my car More

by Mikeftre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Einck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Mike, we're sorry to hear that you had a negative experience working with our service department. We aim to provide reliable service recommendations and fair prices. If you would like to discuss your experience please reach out to me at 714-861-4200. Thank you. -Paul Conant

January 17, 2024

I was sent home with a loose battery pole connection. Wrong battery was installed on my Acura MDX, the positive battery pole was not compatible with the clamp on the vehicle. The quality of fix after I b More

by Behroozafghani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivette Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're sorry to hear that your service experience did not meet our dealership's high standards. We understand your frustrations with this issue. If you would like to discuss this further, please reach out to me at 714-861-4200. Thank you. -Paul Conant

January 17, 2024

Very good and professional. Satisfied. I wish your surveys are not so long. They become tedious. More

by Raza
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your positive feedback! We appreciate your business and will certainly consider your suggestion to streamline our surveys for a better experience.

January 17, 2024

Good consultation and no non sense suggestions. Polite and professional staff. Car wash is nice and spotless. More

by Plgbao
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're delighted to hear about your positive experience with our consultation, staff, and car wash. We appreciate your support and look forward to serving you again in the future.

January 17, 2024

I always receive exemplary advice and service. The service department staff is outstanding and trustworthy. More

by Mpmichels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for your kind words! We're delighted to hear that you've had a positive experience with our service department. Your trust means a lot to us, and we look forward to serving you in the future.

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