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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.8
710 Reviews

710 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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November 11, 2023

Benito Torres always explains things fully. He even called a couple of hours before the estimated time of completion to let me know that it might take longer. Very considerate. More

by Correiacd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2023

Thank you for the outstanding customer service provided by Service Advisor John Le on November 7, 2023. Mr. Le also provided timely and helpful advice regarding my Honda CR V and answered all mu queries. More

by Aerizzaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2023

Service advisor John Le provides the best customer service. I will continue to service my vehicle with John and the dealership. More

by Baldanthony1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2023

John Le and dealerRater is working very good. .quick ly..careful and happy with customer.. More

by Hieuphan110676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2023

Tony made the experience the most friendly and kind possible he made out visit one of the best More

by Leonhardo33
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Lagos
November 10, 2023

Tony Lagos is the best service advisor, he was very helpful and professional. I would totally recommend him to everyone. More

by Leonhardo33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2023

The interior was damaged, sometimes the speakers sound bad like if they were plugged in incorrectly, and the dealer only paid Uber for one way (6 miles to home). Viviana was awesome! More

by Ricardo Gonzalez Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2023

Proactive, helpful and accommodating service department; they easily changed my appointment when I had a conflict pop up, they provided a reasonable estimate for the work I requested and useful recommendati More

by DMGriffith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your positive feedback! We're delighted to hear that you had a proactive, helpful, and accommodating experience with our service department. If you ever have more automotive needs in the future, please don't hesitate to reach out.

November 07, 2023

Excellent customer service from every department. I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immedia More

by Christelchosen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words about our excellent customer service! We're delighted to hear about your positive interactions with our team, from check-in to service review. Your satisfaction is our priority, and we're here for all your automotive needs.

November 06, 2023

Everytime I go and Benito helps me with my scheduled maintenance I am always satisfied with the service provided More

by Anthony.Becerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Norm Reeves Honda Superstore - Huntington responded

We greatly appreciate your continued trust in Benito and our service team. Your satisfaction with our scheduled maintenance service means a lot to us. If you ever have more automotive needs in the future, please don't hesitate to reach out. Safe travels!

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