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Norm Reeves Honda Superstore North Richland Hills

North Richland Hills, TX

Overview
Employees
Reviews
Vehicles
4.6
4,678 Reviews
Norm Reeves Honda Is the Place to Go For Honda Drivers Near Dallas-Fort Worth Here at Norm Reeves Honda, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout the DFW Metroplex including the cities of Dallas, Fort Worth, Irving, Lewisville, Grapevine, Weatherford and Arlington, Texas. ...
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7551 NE Loop 820

North Richland Hills, TX

76180

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Showing 4,678 reviews

February 08, 2025

The service department has improved so much through the years. The Advisors really take the time to explain everything with your car. I’ve never felt pushed to do anything unnecessary. I feel Zackary has d More

by Krod87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary Frausto
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Knowing that our service department has improved makes us so happy! We want our customers to feel satisfied after a service visit and Zackary is a big part of that. Thanks for letting us know, and we're happy to explain the services your car needs any time!

February 07, 2025

Joe Hoch was very attentive and caring. The whole process was exhausting and lengthy. Per haps a warning for would be buyers that they should clear their calendar and eat a good meal befo More

by Bill
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yvette Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hoch
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Congratulations on your new Honda, Bill! We appreciate your feedback on your car-buying experience. The delays you experienced will be investigated on our end to see what needs improvement. Thank you, and we hope to see you at your first service visit!

February 07, 2025

The service advisors are very professional and they keep you informed while your vehicle is in surface More

by cmthomas1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Information is power as they say! We're glad that you felt well-informed so that you know what will be next on the table for your car. Thanks for the five-star review, and we welcome you to return at any time!

February 07, 2025

Very friendly, honest. Christian was very good with us. And he's gonna give us a better deal next time. L o l More

by fredtanaka
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

You got it, Fred! Congratulations on your like-new Honda, and we're excited that Christian did such a great job. We hope you enjoy your ride, and we'd love to know what you think during your first service appointment. Thank you!

February 07, 2025

I appreciate the knowledgeable people, they are professional and friendly and love the showroom, food and waiting area. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you, too, Carol! Our customers mean a lot to us, and we want you to all feel comfortable and well taken care of, no matter the situation. Thanks so much, and remember to check out our service specials to make your visit even better!

February 07, 2025

Bought a car here from Marcus Gregory and couldn’t be happier. We get our vehicles serviced here also and Amanda Fritz is the most amazing service advisor. She keeps us informed and we never have to wait More

by jbohelski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritz
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Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

This review showcases all the elements of a good car-buying and servicing experience! We appreciate you shouting out Marcus and Amanda and hope that we will continue this partnership for many years to come. Thank you, and we're here for you!

February 07, 2025

Your dealership was prompt & clear informing me about the update my car needed. Information was clear. Instructions about time needed & travel assistance you could provide were also clear, helpful & carrie More

by Susan Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Frausto
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Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We like this review, Susan! It sounds like every i was dotted and t was crossed when it came to service. We appreciate it and hope to see you at a future service appointment, which you can schedule online and at your convenience. Thank you!

February 07, 2025

My time at Norm Reeves was great! Nicholas was very helpful and informative throughout the whole process. I appreciated his kindness and checking in with me and my 4 year old grandch More

by kmstarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that Nicholas could provide informative and helpful service to you! He also sounds like he was very communicative by checking in with you and your grandchild. We're pleased that everything went so well! Hopefully, you both could take advantage of our coffee and beverage bar. Thanks so much!

February 06, 2025

I went there with a coupon for 20% off over the phone the lady said it’s was 165, Honda of Fort Worth was 149.99, how did it cost $179 with a coupon at your Honda Dealership, did not make sense to me, and wa More

by toni_taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the name
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Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Since we value you as a customer, Toni, we'd like to go over the charges for your latest service visit. That way, you'll get more clarity about our services and what was done. Please contact our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you.

February 06, 2025

Fast thorough service by knowledgeable staff diagnosing a problem that could have caused a significant future issue More

by Chris&Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that our crack service team could catch the issues your car had before they became a problem, Chris and Dave! That's our goal--to resolve any minor items that could become major. Thanks for putting your trust in us, and we hope to see you at a future service appointment! Remember to check our service specials before you come in next time.

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