Norm Reeves Honda Superstore North Richland Hills | Page 57

Ray sold me a lemon, and my warranty doesn't cover anything. The car has so many issues, from broken rods to an oil leak. Almost $4,000 of preexisting issues needs to be fixed. He said his manager wou anything. The car has so many issues, from broken rods to an oil leak. Almost $4,000 of preexisting issues needs to be fixed. He said his manager would reach out but never did. Very disappointed they took my money and said screw me and the safety of my children. More

Brought my car in for a recall. I got told my car needed 5 repairs done to it. Took my car to an independent mechanic shop and they told me I didn't need any of the 5 repairs listed I got told my car needed 5 repairs done to it. Took my car to an independent mechanic shop and they told me I didn't need any of the 5 repairs listed to be done to my vehicle. Ridiculous More

Mario was really helpful with the service. It was really cool that I could get a uber home and back and didn't have to wait at the dealership. 10/10 experience. It was really cool that I could get a uber home and back and didn't have to wait at the dealership. 10/10 experience. More

I was unhappy this Saturday when I take my car for oil change, I started driving on the freeway and my hood it was making some noise I stopped and noticed they don't lock the hood. next day I have m change, I started driving on the freeway and my hood it was making some noise I stopped and noticed they don't lock the hood. next day I have my light on about a low presure on one of my tires this is the 2nd time when they rotated tires they don't calibrated and I have the light on More

Mike Wright was very friendly and I had a great experience. Service was very prompt, not a long wait at all. Will definitely be going back. experience. Service was very prompt, not a long wait at all. Will definitely be going back. More

Things went good. I have no complaints. The worst part is being pestered about a survey. I have no complaints. The worst part is being pestered about a survey. More

No complaints The advice was specifically about the work About the recall for which I scheduled the appointment About the recall for which I scheduled the appointment More

As far as we can tell, the service was completed in good shape. Two suggestions to help you: [1] double check the brake fluid replacement records for the VIN # since it was recently completed. [2] The remai shape. Two suggestions to help you: [1] double check the brake fluid replacement records for the VIN # since it was recently completed. [2] The remaining red-colored, 100k-mile items for 'immediate attention ' are still 25k miles away, not truly immediate, of course. A novice customer would likely be alarmed at the $4k+ service list presented – better, perhaps, to yellow code them or simply show them as 'recommended/upcoming'. It's an opportunity to avoid the hard sell and take a softer or partnership style approach while differentiating your service department from the mass out there. Then, over deliver to increase trust and loyalty. Thank you for helping us maintain our vehicle. More

My car light came back on, there's a grease stain on my leather. My car was filthy too. leather. My car was filthy too. More

Best customer service and friendly They are the best dealership, they are friendly and the customer service was excellent dealership, they are friendly and the customer service was excellent More