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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,992 Reviews
Call Service Center (817) 345-6175

2,992 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 04, 2024

Awful. MIsquoted repair estimate which led to wasting several hours at dealership. Do not recommend More

by ts.wade
Recommend Dealer
No
Employees Worked With
Hannah Pearson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
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Feb 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for any inconvenience you experienced due to the quote you received. If we can be of assistance to you in the future please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

February 04, 2024

Yes Yes I like cars and stuff And tacos. Plus Mexican hot chocolate was muy bueno More

by Jered.Fregoso
Recommend Dealer
Yes
Employees Worked With
Still
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your enthusiasm and we hope to work with you again in the future. If we can assist you with anything please reach out!

February 04, 2024

Already did this. No I am pretty sure I have completed this survey. Michael L. was awesome. More

by gloriag27
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lindley
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Feb 04, 2024 -

gloriag27 responded

Great service and my husband enjoyed the soft chocolate chip cookie left on the dash.

Feb 04, 2024 -

gloriag27 responded

Again, service was great from the service rep people, even heard a thank you and have a great day.

Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for any confusion, but it seems there might have been a misunderstanding. We appreciate your feedback and want to ensure your satisfaction. Please reach out to us directly so we can address any concerns you may have. Thank you.

February 04, 2024

Elizabeth is extremely thorough and professional. I completely trust her with my vehicle. Elizabeth is extremely thorough and professional. I completely trust her with my vehicle. I have no problem r More

by Chris
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth French
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words, we really appreciate your trust and recommendation! If you ever need anything else, don't hesitate to reach out.

February 04, 2024

Great service. Professional, courteous staff. Very busy service so it was a little slow, but understandable due to the volume of customers. Very pleased! More

by james.greenwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words and understanding, [Customer's Name]! We appreciate your patience amidst our busy service. Looking forward to serving you again soon!

February 03, 2024

Friendly, courteous and kept informed on the progress of my vehicle. Service agent was excellent More

by williamworsham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with our service agent. We strive to provide excellent service to all our customers and we're grateful for your kind words.

February 03, 2024

Great service, communication. Easy in and out. No pressure. All of my questions were answered about the service provided and any needed. More

by Jeffrey.Randall
Recommend Dealer
Yes
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're thrilled to hear that you had a seamless experience with us. If you have any further questions or need assistance in the future, feel free to reach out. Safe travels!

February 03, 2024

It was top notch as usual It was great working with Hannah I would recommend anyone to go there More

by Gma_462
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience working with Hannah. We appreciate your recommendation and look forward to serving you again in the future.

February 03, 2024

I could not ask for any nicer person than Mr. Dennis Wilson. He was very kind and very helpful for me to understand what need to be done to my car. Even though they could not find the noise that More

by sueshade.shade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wilson
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words about Mr. Dennis Wilson and our team. We're sorry we couldn't resolve the noise issue this time, but we're grateful for your understanding and hope to assist you again in the future.

February 03, 2024

Very good The waiting room was comfortable Michael was very informative, service was good The time to complete the work was reasonable More

by Sactodd52
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted to hear that you found our waiting room comfortable and our service satisfactory. We apologize for any inconvenience caused by the time it took to complete the work. Your feedback helps us improve, and we appreciate your patience.

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