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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,937 Reviews

2,937 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 28, 2025

Great service, didn’t take long to complete my oil change, rotation and complementary car wash! More

by rashadwells48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re pleased that our swift service for your oil change, rotation, and complimentary car wash hit the mark. It’s always our aim to keep things moving smoothly while taking care of your vehicle. Please check out our service specials next time!

March 28, 2025

Very good service and customer service. Eric was great to work with and was great with communication More

by austin.miller_85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Mar 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great, Austin! We'll pass these compliments along to Eric. Hopefully, he can deliver another 5-star experience during your next visit!

March 27, 2025

Easy to schedule. Eric was pleasant to work with. Enjoyed the chocolate chip cookies! Thanks More

by jackieolson
Recommend Dealer
Yes
Employees Worked With
Eric
Mar 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Jackie, we’re delighted that scheduling was effortless and that Eric made your visit a pleasant one—plus, those chocolate chip cookies always add a sweet touch to your day! Thanks for sharing your experience.

March 27, 2025

I had an amazing experience at Norm Reeves Honda! The team went above and beyond to get me a deal I simply couldn’t pass up. From start to finish, the process was smooth, transparent, and pressure-fr More

by Pbradbur61
Recommend Dealer
Yes
Employees Worked With
Ry
Mar 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your amazing experience truly makes our day! Knowing that Ray and the team provided a smooth, transparent, and enjoyable process reinforces our commitment to customer satisfaction. We’re honored to be your trusted dealer!

March 26, 2025

The service guy was so helpful telling me about the service and the things that need to be done to keep the vehicle running good and he also talked with me about trading in my vehicle also and I'm thin More

by Mstewart4768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled that your service experience earned 5 stars! Helping our customers is our top priority, so hearing from you means a lot. Thank you!

March 26, 2025

My experience was amazing! Tristan was very helpful and did everything he could to make sure we were taken care of. 10/10 would recommend. More

by ashleyw_25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Ashley, for highlighting Tristan's hard work. Your review earns a 10 out of 10 from us! See you next time you require service help.

March 25, 2025

Very fast and effective service Tristan is by far the best advisor I have work with today More

by derica.booker
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristian Rivas
Mar 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's wonderful, Derica! We'll pass this review along to Tristan. We hope you'll take advantage of our comfortable waiting area the next time you visit.

March 25, 2025

Good service and everything was done in a timely manner, our service person was patient and answered all our questions. More

by Alex6076133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
Mar 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad to hear this! It's important to us that we address customers' questions and make them feel fully informed. Check out our specials next time you need service!

March 25, 2025

Dennis helped me with my vehicle recalls and service check up. He did an outstanding job of making sure I understood what was going on with my car and explained in detail what step by step. The service More

by Corrielynn913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Mar 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Dennis loved working with you to keep your vehicle in top shape! Thank you, and we're looking forward to your next visit. Helping customers like you is the highlight of our day!

March 25, 2025

Service performed was good. Checking out was below average, as no one wanted to. Did not ask, but they extremely low balled trade in for vehicle. More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No pictures of employees makes it difficult
Mar 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re happy to hear that your service was good but are disappointed to hear that your checkout experience didn’t meet your expectations. We’d like to hear more from you so we can address your concerns. Please reach out to Richard Meneely at Richard.meneely@normreeves.com at your earliest convenience.

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