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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,974 Reviews

2,974 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 10, 2025

Poor communication. Had vehicle from Friday to wed & said it was a bad fuse. Unacceptablr More

by MLBDDAD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
Feb 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback on the lack of communication and delays regarding the service diagnosis of your Honda. Since we value you as a customer, please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com to express your concerns. Thank you.

February 10, 2025

Anthony was very helpful and went above and beyond! I made an appointment to get a tire replaced. The tire was never ordered and Anthony made sure to put a rush on it and was delivered and replaced in More

by a.dickinsin05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in service
Feb 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your patience in getting your tire replaced! We're glad that Anthony could rush the tire order and get it for your car in only two hours. Hopefully, you're enjoying riding around with a new set of wheels. Thank you, and please let us know what else we can do for you!

February 10, 2025

I have purchased three vehicles here and had them serviced here as well. Great service each time I visit. More

by rbrebarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty means so much to us! We're like a family here, and we appreciate you returning to us for both sales and service. What's next? We'd love to know and will be happy to know what we can do for you. Thank you!

February 10, 2025

Great experience. Wish I’d bought my Honda here. Unfortunately my originating dealer will not get back to me with my warranty information. More

by Lacycarroll2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to read that, Lacy! Please let us know if we can do anything to help you in retrieving your warranty information. Thanks for the praise on your service visit, and we look forward to working with you again!

February 10, 2025

The dealership was very clean and accommodating for its customers. Kept me well informed about my vehicle. More

by bakere88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like you had a very satisfying service visit for your Honda! Our goal is to make you feel comfortable and well-informed about your vehicle's needs. We're glad that we could deliver that type of service to you. Next time, be sure to review our service specials before you visit us again. Thank you!

February 09, 2025

Eficiencia, amabilidad, rapidez, explican con mucha presión, muy agradecida con todos desde el mecánico hasta el personal de servicio gracias More

by hernandez.jh.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

¡Parece que cubrimos todo lo necesario para una visita de servicio exitosa para tu Honda! Agradecemos que nos lo hayas hecho saber, y estamos aquí para cuando necesites servicio nuevamente. ¡Gracias y no dudes en programar tu próxima cita en línea!

February 08, 2025

My service advisor Tristan Rivas is very knowledgeable and informative of what my vehicle needs and goes above and beyond to get it done. Would recommend any customer to him to get their vehicles serviced More

by jclopez00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you recommending our service center, especially Tristan! We're happy to hear it and encourage you to request Tristan the next time you visit. Thanks so much for coming by!

February 08, 2025

The service department has improved so much through the years. The Advisors really take the time to explain everything with your car. I’ve never felt pushed to do anything unnecessary. I feel Zackary has d More

by Krod87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary Frausto
Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Knowing that our service department has improved makes us so happy! We want our customers to feel satisfied after a service visit and Zackary is a big part of that. Thanks for letting us know, and we're happy to explain the services your car needs any time!

February 08, 2025

The Norman Reeves dealership was very friendly and clearly explained the recall my car was being serviced. The restrooms were very clean and the rest of the dealership where I was seated to wait was a More

by mmillerok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Feedback like this makes us smile! It means that we're doing something right, whether it's explaining the recall repairs to making sure our restrooms and waiting area look clean and inviting. Thanks so much, and we hope to see you at your next service appointment!

February 07, 2025

I appreciate the knowledgeable people, they are professional and friendly and love the showroom, food and waiting area. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you, too, Carol! Our customers mean a lot to us, and we want you to all feel comfortable and well taken care of, no matter the situation. Thanks so much, and remember to check out our service specials to make your visit even better!

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