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Norm Reeves Toyota Dallas

Dallas, TX

4.7
5,470 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,470 reviews

August 18, 2025

Don’t return phone calls. Warranty issues not addressed or resolved. When it was cowboy Toyota it was better service. More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Jackowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Norm Reeves Toyota Dallas responded

Vincent, Thank you so much for this feedback. We are always striving to provide an Exceptional Experience. It appears we fell short this time and we regret that. We truly value you as a customer and we are always looking for ways to improve. I would like to find out more details about what happened and address any issues. If you would like to discuss this matter further, please reach out directly. We look forward to serving you better in the future. Thank you! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 17, 2025

Great service and I would recommend. My sale rep was very professional and explained everything to me. More

by lrh2411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moriah Snargrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antoni Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 17, 2025

My Toyota's light gray leather on the driver's door was stained with oil, assuming form my oil change. I was able to clean it off but I was not even given a heads up about it. I would appreciate it if the More

by luz_melendez2016
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Leyva
Aug 18, 2025 -

Norm Reeves Toyota Dallas responded

Luz, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 16, 2025

Monica was really great to work with as I helped my mom get her car. She never pressured us, was upfront and made the process incredibly smooth. I highly recommend working with her to purchase your next To More

by gsp4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mimi Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 16, 2025

Victor Arzola, nos ayudó para la compra de nuestro vehículo, tubo mucha paciencia y nos explicó todo muy bien siempre fue muy amable More

by eduardo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Salazar-Arzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 16, 2025

Shelly is professional and friendly. I've been going to her for years. She makes sure she takes care of your vehicle. I rally appreciate her honesty and hospitality. More

by krnleach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 16, 2025

I actually made appt with the wrong Toyota dealer but Edwin went in took me in appreciated thant More

by dianabickems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 16, 2025

Very pleased with the service. It was very fast. I was a little disappointed that I didn’t get a car wash. Seems like Cowboy always washed your car no matter what you had done. More

by cjwalker7975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 15, 2025

Such a great experience! Luis is AMAZING, got me the best deal !!! Told him what I was looking for and that I wanted to trade in my Rav 4! He said don't worry, I got you! Pu More

by lizzzz.101619
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 15, 2025

Shelly Jackowski is the best service manager ever. Always looking out for the customer's best interest. More

by CALVIN.HULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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