Norm Reeves Toyota Dallas

John Pena is too busy to offer quality customer service. You have to wait to talk to him. Then, once you can finally get helped, he has to answer other people's calls. And he rushes you through the check in You have to wait to talk to him. Then, once you can finally get helped, he has to answer other people's calls. And he rushes you through the check in process and acts inconvenienced if you have questions. For example, he tried to get me to sign a blank authorization to perform services without explaining the price for the repairs, including what was parts and what was labor. He doesn't call you to tell you that your car is done and he doesn't call you back if you call to check on the status of your vehicle. Then, once your vehicle is done, he is no where to be found. He doesn't explain how to check out or whether all of the work is complete. In fact, I asked why my multipoint inspection wasn't done and he argued with me rather than trying to resolve the matter. Likewise, the cashiers cannot be bothered to offer any customer service. They do not greet you nor do they offer to remedy any of your complaints. I was stranded once because no one explained to me that the shuttle stops running at 4pm. When I complained, I was told I should have read the random small print on the sign-up clip board. This dealership does not care about its customers. It hires people who are offended when asked to do their jobs and there is no system in place to remedy the matter. I will never return. More

The Customer Service used to be better when the dealership was Cowboy Toyota. With the exception of Justin and Shelly, the rest of the team could be reminded on how to value loyal repeat customers. dealership was Cowboy Toyota. With the exception of Justin and Shelly, the rest of the team could be reminded on how to value loyal repeat customers. Now I feel you’re just like a number versus a loyal customer. I am happy that Justin was promoted into his current role, but I miss him as my service advisor. I come to the dealership not because I want to because it is close to my house. Before I would want to come because I enjoyed the customer service I received. More

The experience was generally good. Mo and Moriah were great and professional in the process. Mo and Moriah were great and professional in the process. More

Very slow service. Expect three hours or more to fully complete any purchase or process. Expect three hours or more to fully complete any purchase or process. More

Excellent service , Sergio was super patient and friendly. I went in for an oil change for the first time and will most definitely will be going back. friendly. I went in for an oil change for the first time and will most definitely will be going back. More

Shelly is the best and I trust her. She came highly recommended from a former customer that s my best fried. She came highly recommended from a former customer that s my best fried. More

Thank you for taking care of my suv recall greatly appreciated my neighborhood home area appreciated my neighborhood home area More

I want to think Octavio Mendoza for all his great work helping me with my new vehicle. We have incoming to this location for the last 6 to 7 years and we are very pleased with all the service that this de helping me with my new vehicle. We have incoming to this location for the last 6 to 7 years and we are very pleased with all the service that this dealership has to offer the employees are great, very professional. I would not go anywhere else. Service is very excellent if I was to rated one to 10 it would be a 10+. More

Appointment was at 8, my advisor showed up at 9. And it took over 2 hours for a tire rotation. Not a good experience at all. I would recommend your services, but I would be totally honest about my g And it took over 2 hours for a tire rotation. Not a good experience at all. I would recommend your services, but I would be totally honest about my good and bad experiences. More

Everyone at this dealership was super helpful. Huge shout out to Zion, he was very patient and respectful with us. If you visit Norm Reeves Toyota (Dallas), make sure to ask for Zion! Huge shout out to Zion, he was very patient and respectful with us. If you visit Norm Reeves Toyota (Dallas), make sure to ask for Zion! More