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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,297 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,297 reviews

January 31, 2025

Shelly is the best. Have used her for a long time. Gets me in and out in a minimal amount of time. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

Shelly will be glowing with all the positive feedback she receives, Jan! And we're so proud to call her part of our service team. When you're ready for another service visit, feel free to request Shelly. Thanks so much, and we look forward to working with you again!

January 31, 2025

Bad service. I never saw my sales rep. When I got there to pick it up nobody help had to go to the cashier to find my truck. It is worst that cowboy Toyota More

by EMX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

We're concerned to read your review about your service experience. This is not the type of service that we pride ourselves on and will address our service team about the issues you encountered. If you'd like to discuss this with a dealership representative, please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

January 31, 2025

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hilary Peoples, Ronald Gallagher
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Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

January 31, 2025

They got me in and out, they were very friendly and didn't try to pressure me to buy anything More

by doris4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

A service visit for your car should be easy and pleasant, Doris! We're glad that was the type of service delivered to you. Thanks for the wonderful review, and remember that you can schedule service online at your convenience!

January 30, 2025

I was so thankful for Carlos’ prompt and kind attention to checking out and replacing my 4 year old battery. It was freezing outside and I was on my way to visit with my husband who was in the hospital. Ca More

by SHARONASPARKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Norm Reeves Toyota Dallas responded

We hope that your husband is on the mend, Sharon. We appreciate you sharing your experience in encountering battery trouble and Carlos stepping in and replacing your battery. We're glad that our service staff could help you out, and please let us know if you need anything else in the future. Thank you!

January 29, 2025

Shelley is the best! !! She is the reason we keep coming back. She is amazing !! More

by BBC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your wonderful review about Shelley! She's a favorite around here, and we're thrilled that she serves our customers so well. Remember that you can request her for your next service visit. Thanks so much!

January 29, 2025

The service is great. Shelley is an excellent service advisor. I like taking my vehicle here. More

by Víctor Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Norm Reeves Toyota Dallas responded

That's great to hear, Victor! We're happy that Shelly serves our customers, including you, so well and keeps people coming back. Thanks so much, and feel free to request Shelly next time!

January 28, 2025

The dealership was very clean and well maintained. The staff was extremely polite, professional, and helpful. More

by leabresa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud, Scott Henderson
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Jan 28, 2025 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota! We're proud that you found our facility and staff to be welcoming and professional. Thanks so much, and please let us know when you will need your first service appointment!

January 27, 2025

Customer service at it’s finest, one call regarding services for my truck ,Justin has always showed his knowledge and experience for me as a returning customer More

by IGARCIA_61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

We welcome you back to our dealership! It sounds like Justin really provided you with a satisfying experience. If you would like to request him next time, we can accommodate you. Thanks so much!

January 27, 2025

I have a consistently wonderful experience here. Not particularly well-versed in cars and never feel taken advantage of. More

by bronco.clumps4m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Your review makes us so happy from being a repeat Toyota service customer to feeling well-informed. Thanks for putting your trust in us, and we're here for you when you need us! Feel free to schedule your next appointment online.

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